At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth experience at our luxury hotel.
- Company: Join 4C Group, a leader in sustainable hospitality with a focus on community impact.
- Benefits: Enjoy flexible hours, staff discounts, health plans, and continuous learning opportunities.
- Other info: Join us in crafting memorable moments near iconic London landmarks.
- Why this job: Be part of a wellness-focused team in a stunning riverside location, enhancing guest experiences.
- Qualifications: Bring a positive attitude, adaptability, and a welcoming personality to thrive in this role.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Agent at Canopy by Hilton London City
We have exciting opportunities for enthusiastic Welcome Enthusiasts to come and join the Canopy Collaborative, we call it collaborative because we work together!
Canopy London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About you
You are passionate about creating EPIC guests experiences, in particular:
- You love to meet, greet, and serve all sorts of people
- Passionate about all things Guest experience
- Are in love with the happenings in our neighborhood
- Always look at ways to serve and surprise each guests
- You are flexible, approachable, and sociable in nature.
- Ideally you will have experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Pre-opening experience a plus!
- You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
What We Offer our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
- Recruit a friend scheme
- Cycle to work scheme tax-free and Tech scheme
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal, and mental health support)
- Free Uniform Provided and Meals
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
#J-18808-LjbffrFront Desk Agent in London employer: The Westin London City
The Westin London City is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a stunning riverside location and a commitment to wellness, team members enjoy flexible working arrangements, continuous learning opportunities, and a range of benefits designed to enhance their professional and personal lives. Join us in crafting memorable guest experiences while being part of a supportive family that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in London
✨Tip Number 1
Familiarise yourself with The Westin's brand values and wellness mission. Understanding their commitment to guest well-being will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to handle diverse situations will make you a standout candidate.
✨Tip Number 3
Network with current or former employees of The Westin London City. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios that may arise at the front desk. Think about examples from your past experiences that highlight your problem-solving skills and adaptability.
We think you need these skills to ace Front Desk Agent in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Front Desk Agent. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of The Westin London City that resonate with you, such as their commitment to wellness and guest experience.
Highlight Relevant Skills:In your CV, emphasise skills that are crucial for a Front Desk Agent, such as customer service, adaptability, and attention to detail. Use examples from previous roles to demonstrate these abilities.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Westin London City
✨Show Your Personality
As a Front Desk Agent, your personality is key. Make sure to showcase your pleasant and welcoming demeanour during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Demonstrate Flexibility
The role requires adaptability to different working conditions and hours. Be prepared to discuss examples from your past experiences where you successfully adapted to changing situations or handled unexpected challenges.
✨Emphasise Commitment to Wellness
The Westin brand focuses on wellness. Familiarise yourself with their mission and values, and be ready to explain how you can contribute to enhancing guest well-being. Share any relevant experiences that align with this commitment.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you present yourself impeccably for the interview. A smart appearance reflects your understanding of the role's requirements and the importance of professionalism in the industry.
