At a Glance
- Tasks: Create unforgettable guest experiences and bring positive vibes to our hotel.
- Company: Join the vibrant Canopy by Hilton London City team.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunities for personal growth and development in the hospitality industry.
- Why this job: Be part of a collaborative team that values your passion for hospitality.
- Qualifications: Outgoing personality and experience in customer service preferred.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Agent at Canopy by Hilton London City
We have exciting opportunities for enthusiastic Welcome Enthusiasts to come and join the Canopy Collaborative, we call it collaborative because we work together!
Canopy London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About you
You are passionate about creating EPIC guests experiences, in particular:
- You love to meet, greet, and serve all sorts of people
- Passionate about all things Guest experience
- Are in love with the happenings in our neighborhood
- Always look at ways to serve and surprise each guests
- You are flexible, approachable, and sociable in nature.
- Ideally you will have experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Pre-opening experience a plus!
- You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
What We Offer our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
- Recruit a friend scheme
- Cycle to work scheme tax-free and Tech scheme
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal, and mental health support)
- Free Uniform Provided and Meals
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
Front Desk Agent employer: The Westin London City
At Canopy by Hilton London City, we pride ourselves on fostering a collaborative and vibrant work culture where every team member is valued. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our Welcome Enthusiasts can thrive in their roles while creating memorable experiences for our guests. Located in the heart of London, our hotel not only offers a dynamic environment but also encourages a passion for local culture, making it an exciting place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Canopy by Hilton's vibe. Check out their social media and website to see how they engage with guests and what makes them tick. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your people skills! As a Front Desk Agent, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Show us that you can create those EPIC experiences right from the get-go!
✨Tip Number 3
Be ready to share your local knowledge! Canopy loves that you’re passionate about the neighbourhood. Prepare some fun facts or hidden gems to discuss during your interview. It shows you’re not just about the job, but also about enhancing the guest experience.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm shine through your application. Plus, it’s the best way to ensure your details land directly in front of the hiring team. Don’t miss out on this chance to join the Canopy Collaborative!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you love meeting new people and creating memorable moments.
Be Yourself:Don’t be afraid to show your personality in your application. We’re looking for sociable and approachable individuals, so let us get to know the real you!
Highlight Relevant Experience:If you've got experience in hospitality or a public contact role, make sure to mention it! We value those little extras that can make a big difference in guest satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any exciting opportunities with us!
How to prepare for a job interview at The Westin London City
✨Know the Brand
Before your interview, take some time to research Canopy by Hilton and its unique approach to hospitality. Understand their core values and how they prioritise guest experiences. This will help you align your answers with what they’re looking for.
✨Show Your Passion
During the interview, let your enthusiasm for guest service shine through. Share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate that you truly embody the spirit of a Welcome Enthusiast.
✨Be Personable and Approachable
As a Front Desk Agent, your personality is key! Practice being warm and friendly in your responses. Remember, they want someone who can easily connect with guests, so show off your sociable side during the interview.
✨Ask Thoughtful Questions
Prepare a few questions about the hotel and its community. This shows your genuine interest in the role and helps you understand how you can contribute to creating those EPIC guest experiences they value so much.
