At a Glance
- Tasks: Create unforgettable guest experiences and bring positive vibes to our hotel.
- Company: Join the vibrant Canopy by Hilton London City team.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunities for personal growth and development in the hospitality industry.
- Why this job: Be part of a collaborative team that values your passion for hospitality.
- Qualifications: Outgoing personality and experience in customer service preferred.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves."
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks.
A DAY IN THE LIFE OF A FRONT DESK AGENT AT THE WESTIN LONDON CITY
What you'll be doing...
Reporting to the Assistant Front of House Manager, you can expect your working day to include the following.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment @types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Coordinate with the Housekeeping department to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to Accounting specifications.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Front Desk Agent, you will need the following qualities and skills:
- Has a pleasant and welcoming manner.
- Is flexible and adaptable to different working conditions and hours.
- Is forward thinking and promotes new ideas.
- Has immaculate appearance.
- Has a positive attitude.
- Will have commitment to our Westin Brand values and beliefs
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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Front Desk Agent employer: The Westin London City
The Westin London City is an exceptional employer, offering a vibrant work culture that prioritises guest wellness and employee satisfaction. With opportunities for professional growth in the luxury hospitality sector, team members benefit from a supportive environment that values collaboration and excellence. Located in a stunning riverside setting, employees enjoy a unique blend of work-life balance and the chance to be part of a prestigious brand committed to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Canopy by Hilton's vibe. Check out their social media and website to see how they engage with guests and what makes them tick. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your people skills! As a Front Desk Agent, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Show us that you can create those EPIC experiences right from the get-go!
✨Tip Number 3
Be ready to share your local knowledge! Canopy loves that you’re passionate about the neighbourhood. Prepare some fun facts or hidden gems to discuss during your interview. It shows you’re not just about the job, but also about enhancing the guest experience.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm shine through your application. Plus, it’s the best way to ensure your details land directly in front of the hiring team. Don’t miss out on this chance to join the Canopy Collaborative!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you love meeting new people and creating memorable moments.
Be Yourself:Don’t be afraid to show your personality in your application. We’re looking for sociable and approachable individuals, so let us get to know the real you!
Highlight Relevant Experience:If you've got experience in hospitality or a public contact role, make sure to mention it! We value those little extras that can make a big difference in guest satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any exciting opportunities with us!
How to prepare for a job interview at The Westin London City
✨Know the Brand
Before your interview, take some time to research Canopy by Hilton and its unique approach to hospitality. Understand their core values and how they prioritise guest experiences. This will help you align your answers with what they’re looking for.
✨Show Your Passion
During the interview, let your enthusiasm for guest service shine through. Share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate that you truly embody the spirit of a Welcome Enthusiast.
✨Be Personable and Approachable
As a Front Desk Agent, your personality is key! Practice being warm and friendly in your responses. Remember, they want someone who can easily connect with guests, so show off your sociable side during the interview.
✨Ask Thoughtful Questions
Prepare a few questions about the hotel and its community. This shows your genuine interest in the role and helps you understand how you can contribute to creating those EPIC guest experiences they value so much.
