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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth experience.
- Company: The Westin London City, a luxury hotel with a focus on wellness.
- Benefits: Flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Join a supportive team and create memorable experiences in a stunning riverside location.
- Qualifications: Friendly personality, adaptability, and a commitment to our brand values.
- Other info: Be part of a global organisation with a positive impact on communities.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi‑Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well‑being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A FRONT DESK AGENT AT THE WESTIN LONDON CITY
Reporting to the Assistant Front of House Manager, you can expect your working day to include the following.
- Process all guest check‑ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment @types such as room charges, cash, checks, debit, or credit.
- Process all check‑outs including resolving any late and disputed charges.
- Coordinate with the Housekeeping department to track readiness of rooms for check‑in.
- Run daily reports (number of arrivals, departures), identify any special, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to Accounting specifications.
WHAT WE NEED FROM YOU
To succeed in the role of Front Desk Agent, you will need the following qualities and skills:
- Has a pleasant and welcoming manner.
- Is flexible and adaptable to different working conditions and hours.
- Is forward thinking and promotes new ideas.
- Has immaculate appearance.
- Has a positive attitude.
- Will have commitment to our Westin Brand values and beliefs.
WHAT WE OFFER
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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Front Desk Agent employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Westin London City. Familiarise yourself with their wellness mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common front desk scenarios with a friend or family member. This will help you feel more confident when handling guest check-ins and resolving any issues that may arise during your shift.
✨Tip Number 3
Dress to impress! Make sure you present yourself well for the interview. A smart appearance shows that you respect the role and the company. Plus, it aligns with the immaculate appearance they’re looking for in a Front Desk Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join The Westin London City team. Don’t miss out on this opportunity!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique – it’s all about connecting with us!
Tailor Your Application: Make sure to customise your application for the Front Desk Agent role. Highlight relevant experiences and skills that align with our mission of enhancing guest well-being. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what matters. A well-structured application makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Westin London City
✨Show Your Warmth
As a Front Desk Agent, your personality is key! Make sure to greet your interviewer with a friendly smile and a warm handshake. Practise your introduction so it feels natural and welcoming, just like you would with a guest checking in.
✨Know the Brand
Familiarise yourself with The Westin's mission and values. Be ready to discuss how you can contribute to their wellness brand. Think of examples from your past experiences that align with their commitment to enhancing guest well-being.
✨Demonstrate Flexibility
The job requires adaptability, so be prepared to share instances where you've successfully handled unexpected situations. Highlight your ability to remain calm under pressure and how you can adjust to different working conditions.
✨Dress to Impress
First impressions matter! Ensure you present yourself impeccably, reflecting the high standards of The Westin. Choose professional attire that makes you feel confident and aligns with the hotel's image.
