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- Tasks: Supervise conference and event areas, ensuring top-notch service and smooth operations.
- Company: Join 4C Group at The Westin London City, a luxury hotel with stunning views and a wellness mission.
- Benefits: Enjoy staff accommodation rates, health plans, continuous learning, and meals on duty.
- Why this job: Be part of a supportive team that values your growth and enhances guest experiences in a vibrant setting.
- Qualifications: Experience in a similar role, strong communication skills, and a passion for hospitality are essential.
- Other info: Flexible working approach and a genuine desire to make a difference are key to success.
The predicted salary is between 28800 - 43200 ÂŁ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites, and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms, and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A CONFERENCE & EVENTS FLOOR SUPERVISOR AT THE WESTIN LONDON CITY
What you\’ll be doing…
Reporting to the Banqueting & Event Manager, you can expect your working day to include the following.
- Ensure smooth day to day running of the conference & event areas at the hotel
- Leading the food & beverage teams and using extensive food and beverage knowledge to provide incredible five-star service.
- This is a hands-on operational position that will ideally suit a meeting and event operations professional who has a passion for providing amazing service and experiences and has a high level of attention to detail.
- The supervisor will lead by example in the operation and support the entire food and beverage team, ensuring full rota coverage, staffing levels, and provision of excellent service at all times.
- In this, the supervisor will help lead shifts in the event spaces, restaurant, and wine bar as required.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential, but here are a few of our requirements…
To succeed in the role of Conference & Events Floor Supervisor , you will need the following qualities and skills:
- Have a flexible and teamwork-based approach to work, assisting with other areas of the hotel’s food and beverage operation where needed.
- Communicating with and looking after the conference team.
- Proven success in a similar role and high-quality environment; experience required
- A team player with the drive and passion to succeed, with excellent communication and interpersonal skills.
- Strong work ethic and desire to progress.
- A charismatic and talented individual with a big heart and genuine smile who passionately wants to make a difference in the hotel.
- Empathy towards your customers and colleagues.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend social events.
- Meals on duty (saving you ÂŁ1000 per year)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
About 4C Group
4C Group is a global organization that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, the Middle East, Africa, and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably and delight guests and investors while striving to deliver a positive environmental and social impact within local communities.
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Conference & Events Floor Supervisor employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Floor Supervisor
✨Tip Number 1
Familiarise yourself with The Westin's wellness mission and values. Understanding their commitment to enhancing guest well-being will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in high-quality environments. Be ready to share specific examples of how you've successfully managed events or led teams in previous roles, as this will demonstrate your capability to thrive in a similar setting.
✨Tip Number 3
Showcase your interpersonal skills during any interactions. Since the role requires excellent communication and teamwork, be prepared to discuss how you've effectively collaborated with colleagues and engaged with customers in past positions.
✨Tip Number 4
Research the local area and key landmarks around The Westin London City. Being knowledgeable about the surroundings can help you connect with the hotel's ethos and show your enthusiasm for the role and the location during your conversations.
We think you need these skills to ace Conference & Events Floor Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Conference & Events Floor Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in event management or hospitality roles. Use specific examples that demonstrate your ability to lead teams and provide excellent service.
Showcase Your Personality: Since the company values personality and potential, let your unique character shine through in your application. Share anecdotes that reflect your passion for hospitality and your commitment to enhancing guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at The Westin London City
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing exceptional service. Share specific examples from your past experiences where you went above and beyond to enhance a guest's experience, as this aligns perfectly with the hotel's wellness mission.
✨Demonstrate Teamwork Skills
Highlight your ability to work collaboratively with others. Discuss instances where you successfully led a team or supported colleagues in a busy environment, showcasing your flexible approach and commitment to teamwork.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Prepare by thinking of scenarios related to event management and how you would handle challenges, ensuring you convey your attention to detail and operational expertise.
✨Emphasise Communication Skills
Since excellent communication is key in this role, be ready to discuss how you effectively communicate with both guests and team members. Provide examples of how your interpersonal skills have positively impacted your previous workplaces.
