At a Glance
- Tasks: Create EPIC moments for guests and share local neighbourhood insights.
- Company: Join the vibrant team at Canopy by Hilton London City.
- Benefits: Enjoy discounts, healthcare plans, and continuous learning opportunities.
- Other info: Flexible hours and a fun work environment with growth potential.
- Why this job: Be part of a dynamic hospitality team making memorable guest experiences.
- Qualifications: Passion for guest service and knowledge of local attractions.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting opportunity for a passionate Concierge to join the team at Canopy by Hilton London City. Canopy’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. Reporting to the Front of House Manager, you will be enthusiastic about creating a Positive Stay for all our guests by assisting with not only the guests arriving at the hotel but with any other requests the guest may have prior to arrival, during or after their stay.
About you
- You are passionate about creating EPIC moments.
- You love to meet, greet, and serve all sorts of people.
- Passionate about all things Guest experience.
- Are in love with the happenings in our neighbourhood.
- Always look at ways to serve and surprise each guest.
- You are flexible, approachable, and sociable in nature.
- Pre-opening experience a plus!
You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About the Role
- You will be eager to discover the neighbourhood areas, local attractions and will love to share your findings with our guests.
- This highly rewarding role will fit an individual with keen eyes for guest experience and satisfaction, a real Hospitality enthusiast who will guide our collaborative to achieve our goal of being in the top 25 TripAdvisor recommended hotels in London.
- Expresses enthusiasm, energy and positive vibes within the organisation and always acts according to company ethics and values.
- Coordinating the requirements of VIPs on a daily basis (VIP reports, room inspections, amenities, welcome letters, welcome gifts etc.).
- Is in constant contact with guests in order to know their level of satisfaction at all times.
- Acts upon guest feedback to continuously improve experiences.
- Ensuring that guest feedback and preferences are updated in CRM profiles for future reference.
- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace.
- Seeking opportunities to surprise and delight our guests.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer our Enthusiasts:
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide.
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars.
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%.
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such as Dentist, Optic and Physio.
- Recruit a friend scheme.
- Cycle to work scheme tax-free and Tech scheme.
- Workplace pension scheme.
- Free Access to Hospitality Action services (Financial, legal, and mental health support).
- Free Uniform Provided and Meals.
- Continuous Learning & Development opportunities with the best recognised UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University.
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
Concierge employer: The Westin London City
Canopy by Hilton London City is an exceptional employer that prioritises employee growth and a vibrant work culture, offering numerous benefits such as generous discounts across Hilton Hotels, continuous learning opportunities, and a supportive environment that values innovation and communication. Located in the heart of London, our team members enjoy a dynamic atmosphere where they can create memorable experiences for guests while also receiving recognition for their contributions and access to comprehensive healthcare plans.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Westin London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Westin London City
Don't be shy about reaching out to The Westin London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Westin London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Westin London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
