Evening Public Area Attendant in City of London

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high‑speed Wi‑Fi. Guests are invited to indulge in an array of Westin services and amenities. Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well‑being when they need it most, while traveling, ensuring they can be the best version of themselves.” At The Westin London City, our employees are at the heart of bringing our wellness mission to life.

A DAY IN THE LIFE OF AN EVENING PUBLIC AREA ATTENDANT AT THE WESTIN LONDON CITY

What you’ll be doing...

• Ensure high quality cleaning service at public areas of hotel.
• Clean public areas, restaurant, guest and staff toilets according to the procedures and policies set by hotel.
• Keep Public Area carts neat/clean and tidy.
• Maintain cleaning equipment in good working condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Shift Engineer.
• Use approved cleaning chemicals and laundry products correctly and safely as per established standards.
• Check the vacuum cleaners and equipment daily.
• Ensure service and laundry area are well stocked with necessary products and cleaned always.
• Perform regular deep cleaning of all areas of hotel as instructed.
• Respond to guest requests and inquiries in the lobby.
• Carry out any other responsible duties and responsibilities as assigned.
• Always follow H&S and Standard Operation procedures.
• Handle guest and staff laundry in accordance with hotel procedures and quality standards.
• Iron guest laundry items when required, ensuring proper care and presentation.
• Ensure cleaning and laundry equipment is properly maintained and in good working condition.

Additional responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Analyses information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
• Complies with all company and legal policies and procedures.
• Perform other reasonable job duties as requested by leader.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• Be professional at all times.
• Exhibit qualities of flexibility and leadership as well as be an effective communicator.
• Represent The Westin London City positively to all internal and external guests.
• Act as an ambassador of our Brand.
• Adhere to company policies and procedures at all times, including but not exclusive of H&S policies or HR policies.
• Manage your own workload efficiently and find a balance between responsibilities on the floor during service and office administrative work.
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they relate to standards of guest interaction.

Health & Safety

• Good knowledge of COSHH.
• Knowledgeable of hotel fire and emergency procedures.
• Maintain a clean, safe hazard free work environment at all times.
• Understand the emergency procedures for the entire Hotel.
• Follow the security procedure to protect both guest and hotel property.

Education and Certification

• Good level of English.
• Willing to carry out physical work.
• Team player.
• Knowledge of English language.
• Flexible.
• Well organized.
• Happy disposition.
• Professional attitude.
• Courteous and pleasant manner.
• Attention to small details.

WHAT WE OFFER

• Flexible working (subject to role and probationary review).
• Staff accommodation rates across UK (Marriott & 4C Group Hotels).
• Life Assurance Cover.
• Cycle to Work Scheme.
• Technology Scheme.
• Health Cash Plan (HSF).
• Referral Bonus Scheme.
• Workplace pension scheme.
• Access to Employee Assistance Program (EAP) and Wellbeing Support.
• Eyecare vouchers.
• Continuous Learning & Development opportunities.
• Recognition Programme.
• Opportunity to attend Social events.
• Meals on duty (worth £1000).

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.