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- Tasks: Lead daily hotel operations and create a positive guest experience.
- Company: Join the vibrant team at Canopy by Hilton London City.
- Benefits: Enjoy discounts, healthcare plans, and continuous learning opportunities.
- Why this job: Be part of a dynamic environment and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and strong leadership skills required.
- Other info: Great career growth potential in an innovative hospitality brand.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an enthusiastic Duty Manager to join the team at Canopy by Hilton London City. Canopy by Hilton London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. This role will play a key part in the Canopy collaborative’s goal of being in the 25 TripAdvisor recommended hotels in London. Reporting to the Front of House Manager, you will be the first point of contact for guests, team members, and our neighbours. You will be supporting all departments during your shift and will be an expert at placing yourself where the vibe is.
About you
You are a qualified Duty Manager with experience in Hilton Hotels and at least 2 years’ experience in the upscale hotel in a front of house role. Comprehensive knowledge of OnQ (our PMS) is highly desirable. You will be a strong relationship builder and be confident in any decision‑making process. You will demonstrate a positive leadership style and creative thinking. You will be an advocate of empowerment and can motivate the team and develop a strong succession plan. You will have the ability to communicate relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs. You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotel’s goals. You must have outstanding planning skills. We want you to be able to manage multiple projects at once with a close attention to detail and willingness to be flexible. You will enjoy solving problems swiftly with creative solutions, offering advice and recommendations. You will be passionate about creating a positive guest stay, leading by example and be able to create a fun atmosphere for the team. You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About the Role
Ideally you will have a good understanding of Hilton Brand Standards, Property Management Systems, and will possess an up-to-date knowledge of our local areas for guest recommendations. Take ownership of the day-to-day hotel operations and support all the teams. Good understanding of Hilton Brand Standards. Have extensive experience with Property Management Systems, (ONQ experience desirable) control departmental policies, SOPs and other training programmes ensuring they are in line with UK’s regulations and Hilton's standards. Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations. Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests. Have a keen eye for details and a willingness to share your local knowledge and experiences with guests whenever asked. Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments. Ensure the teams adhere to all hotel policies and procedures including H&S and Fire Safety. Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can‑do attitude. Encourage and build mutual trust, respect, and cooperation among team members.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide.
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars.
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%.
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio.
- Recruit a friend scheme.
- Cycle to work scheme tax‑free and Tech scheme.
- Workplace pension scheme.
- Free Access to Hospitality Action services (Financial, legal, and mental health support).
- Free Uniform Provided and Meals.
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University.
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits) If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture. No agencies please.
Duty Manager in City of London employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out Canopy by Hilton's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the role of Duty Manager and be ready to share specific examples.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share valuable insights that could give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating a positive guest experience and how you can contribute to our Canopy vibe.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in front of house roles, especially within Hilton Hotels, and any knowledge of OnQ. We love seeing relevant skills that match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. Remember, we’re looking for someone who can manage multiple projects with attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Canopy by Hilton London City.
How to prepare for a job interview at The Westin London City
✨Know Your Stuff
Before the interview, brush up on Hilton Brand Standards and the Canopy by Hilton ethos. Familiarise yourself with their approach to hospitality, especially the small gestures that create a Positive Stay. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership style. Prepare examples of how you've motivated teams in the past or resolved conflicts. Highlight your ability to empower others and build strong relationships, as this is key to succeeding in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you had to adapt quickly or manage multiple projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Bring Local Knowledge to the Table
Since you'll be recommending local attractions to guests, showcase your knowledge of the area during the interview. Mention any favourite spots or hidden gems you think guests would love. This not only demonstrates your expertise but also your passion for creating memorable guest experiences.
