Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Sales Manager in delivering exceptional guest experiences and maximising hotel performance.
- Company: Join The Westin London City, a luxury hotel with stunning views and a wellness-focused mission.
- Benefits: Enjoy free meals, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Be part of a dynamic team that enhances guest well-being and creates memorable experiences.
- Qualifications: Enthusiastic, self-motivated with excellent communication skills and 2 years of managerial experience.
- Other info: Equal opportunity employer with a supportive work culture and career growth potential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.” At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
ResponsibilitiesA DAY IN THE LIFE OF AN ASSISTANT CUSTOMER SALES MANAGER (Maternity Cover) AT THE WESTIN LONDON CITY:
- Reporting to Customer Sales Manager.
- Deliver consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
- Ensure maximum occupancy and average room rate is achieved at all times by efficient up selling and cross selling of the hotel facilities.
- Closely monitor competitive pricing and understand the impact of relevant pricing decisions on property performance.
- Ensure all new booking enquiries are dealt with a prompt and professional manner in accordance with brand standards.
- Be fully conversant with Marriott group and individual reservations procedure and systems.
- Ensure that rooms are sold to the correct market segment, depending on availability in order to maximise occupancy and average room rate so as to achieve budgeted targets.
- Ensure the Customer Sales team members are trained to meet the required standards.
- Complete other projects when required.
- Assist Customer Sales Manager in development, implementation and monitoring of commercial plans of the hotel.
- Ensure all telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
- Deal with any complaints pertaining to bookings, cancellations, non-arrivals, late cancellations.
- Carry out regular appraisals for all Customer Sales associates.
We hire mostly on personality & potential, but here are a few of our requirements:
- Enthusiastic self-motivated person with excellent written and verbal communication skills and team spirit.
- Strong guest focus and ability to work towards business goals.
- Minimum 2 years of managerial experience is essential.
- Experience in a similar role in Marriott is preferable.
- Excellent communications and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- MARSHA
- EMPOWER Reservations
- GXP
- Opera
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Free meals on duty (saving you ÂŁ1000 per year)
- Life Assurance Covers
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Assistant Customer Sales Manager (Maternity Cover) in City of London employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Sales Manager (Maternity Cover) in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Westin London City on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer sales management. We want to show off our enthusiasm and how we can enhance guest experiences, so let’s nail those responses!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Let’s make sure we look sharp and professional when we walk into that interview room.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the role. Plus, it’s a great way to reiterate how we can contribute to their wellness mission!
We think you need these skills to ace Assistant Customer Sales Manager (Maternity Cover) in City of London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for hospitality shine through in your application. We want to see how excited you are about the role and how you can contribute to our wellness mission at The Westin London City.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer sales or managerial roles. We love seeing how your skills align with what we need, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Assistant Customer Sales Manager role. Be personal, be engaging, and let us know how you can enhance the guest experience at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Westin London City!
How to prepare for a job interview at The Westin London City
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Westin London City and its wellness mission. Research their services and amenities, and think about how your experience aligns with their goals. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Skills
Prepare to discuss your previous managerial experience and how it relates to the responsibilities of the Assistant Customer Sales Manager. Be ready to share specific examples of how you've maximised occupancy and improved customer satisfaction in past roles.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to sales management and customer service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
