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For Companies At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional guest experiences and smooth operations.
- Company: The Westin London City is a luxury spa hotel with stunning views and a wellness-focused mission.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Join a supportive culture that empowers you to enhance guest experiences in a vibrant environment.
- Qualifications: Warm personality, strong communication skills, and 3 years' experience in guest services required.
- Other info: Opportunity to work near iconic London landmarks and be part of a global hospitality group.
The predicted salary is between 28800 - 43200 ÂŁ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.” At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture. Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF AN ASSISTANT FRONT OF HOUSE MANAGER AT THE WESTIN LONDON CITY
What you’ll be doing...
- Reporting to the Front of House Manager, you can expect your working day to include the following:
- Supporting the day-to-day leadership of the Front of House, ensuring smooth and efficient operations across all guest-facing areas.
- Leading by example in delivering exceptional service, resolving guest queries promptly and empowering the team to create meaningful experiences.
- Enhancing the Westin Experience by anticipating guest needs and driving a proactive, personalised service culture.
- Monitoring and supporting team progress toward departmental goals, promoting accountability and excellence in performance.
- Ensuring adherence to quality assurance programs, e.g. Brand Standard Audit, AA, and LQA standards, driving continuous improvement and service excellence.
- Acting as a key point of contact in the absence of the Front of House Manager, ensuring leadership continuity and confident decision-making.
- Collaborating on continuous improvement, bringing fresh ideas to elevate guest satisfaction and team engagement.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- Warm, professional, and naturally welcoming demeanour.
- Impeccable personal presentation aligned with Westin standards.
- Strong alignment with Westin’s brand values and guest philosophy.
- Excellent interpersonal and training skills, with a collaborative approach to team development.
- Self-motivated with a positive, can-do attitude.
- Creative thinker with a proactive, solution-driven mindset.
- Flexible and adaptable to varied shifts and fast-paced environments.
- Fluent in English (written and spoken); additional languages are a plus.
- Confident in using Opera PMS or similar systems.
- Minimum of 3 years’ proven experience in guest services, front desk operations, or related roles within a 5-star hotel environment, including previous duty management experience.
- Marriott experience is preferable but not necessary.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programmes
- Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Assistant Front of House Manager employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarise yourself with The Westin's brand values and wellness philosophy. Understanding their mission to enhance guest well-being will help you align your responses during interviews and demonstrate your commitment to their service culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to empower others and resolve guest queries will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in front of house operations within luxury hotels. Being able to discuss these challenges and propose proactive solutions will set you apart as a creative thinker who can contribute to continuous improvement.
✨Tip Number 4
Network with current or former employees of The Westin London City, if possible. Gaining insights into their experiences can provide you with valuable information to tailor your approach and show genuine interest in the role.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Assistant Front of House Manager. Highlight your relevant experience in guest services and front desk operations in your application.
Tailor Your CV: Customise your CV to reflect the qualities and skills mentioned in the job description. Emphasise your warm demeanour, impeccable presentation, and any experience in a 5-star hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and potential. Discuss how your values align with Westin’s mission and how you can contribute to enhancing the guest experience.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Westin London City
✨Showcase Your Warmth
As an Assistant Front of House Manager, your warm and welcoming demeanour is crucial. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer in a friendly manner to demonstrate your natural hospitality skills.
✨Highlight Your Experience
Be prepared to discuss your previous roles in guest services or front desk operations. Share specific examples of how you've handled guest queries or resolved issues, showcasing your ability to lead by example and enhance the guest experience.
✨Demonstrate Your Proactive Mindset
The Westin values a proactive approach to service. Think of instances where you anticipated guest needs or brought fresh ideas to improve service. This will show that you align with their mission of enhancing well-being and creating meaningful experiences.
✨Prepare for Team Development Questions
Since team collaboration is key, be ready to discuss your interpersonal and training skills. Share examples of how you've supported team development and promoted accountability, as this aligns with the role's responsibilities.
