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For Companies At a Glance
- Tasks: Lead and manage cleaning operations, ensuring high service standards and team performance.
- Company: Join McArthurGlen, a leader in retail management, focused on operational excellence.
- Benefits: Enjoy perks like flexible working, health support, training opportunities, and discounts.
- Why this job: Be part of a dynamic team, make an impact, and develop your leadership skills.
- Qualifications: Experience in customer service and management, with strong leadership and organisational skills required.
- Other info: Opportunity for personal growth and to contribute to a positive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the Role
This role sits within the Operational Management team and reports to the Business Manager
The Cleaning Manager is responsible for the management of site operational performance at McArthurGlen, Ashford.
As an operationally focused leader, the Cleaning Manager will maintain strong working relationships with our partners and colleagues delivering operational excellence.
Provide leadership and direction on site, to assure that our partner and company standards are followed and maintained.
Key Objective
Responsible for the operational day to day management of the contract ensuring that we deliver and maintain high levels of service withing the soft services portfolios whilst providing new and exciting solutions through contract lifecycle tenure. Foster strong relationships with our colleagues are partners.
Main Duties & Responsibilities
- Provide leadership and direction. This includes, but is not limited to, conducting annual performance reviews, reviewing annual performance reviews andconducting performance counselling as needs arise.
- Liaise with Business Managers when required to escalate relevant site issues
- Ensure health and safety requirements are always met
- To attend all H&S meetings held by the client and report all issues to your team in a timely manner
- Provide training to your team when required and challenge poor performance
- Ensure all staff are updated with any changes in company policies or client expectations
- Promote a positive image at all times to the partner, colleagues and visitors to the site
- Make sure all site paperwork is correct and maintained to the required standard
- Regularly inspect the quality of service being provided and address inconsistencies
- Attend meetings with the partner and Business Managers when requested
- Co-ordinating the activities of Duty Manager, cleaning Supervisors and cleaning team under the cleaning regime, to ensure that all areas of the contract are regularly audited correctly, and cleaning operatives are regularly supervised to ensure a high level of customer satisfaction across the site.
- To regularly review the smooth running of the cleaning regime to identify ways in which productivity can be improved whilst maintaining consistent cleaning standards under the guidance of the Business Manager.
- Ensure the appropriate staffing levels are maintained with the necessary skills
- To ensure client KPI’s are delivered as specified in the contract
- Be an activate part within the Centre Management team, ensuring all staff understand the objectives of the centre going forward
- Act as Duty Manager as per the Centre Management rota to be agreed direct with client
Qualifications, Skills, Knowledge, & Experience
Good previous experience of working within a customer facing environment is a requirement for this position along with exceptional people management and administration skills. Specific competencies within this general requirement include the following:
- Outstanding leadership skills; inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
- Competent industry knowledge
- Excellent time management organisation and focus on ability to prioritise and multitask, with ability to focus on attention to detail
- Experience at management level within facilities
- Relevant H&S Qualification (IOSH, NEBOSH etc.)
- IT literacy skills in MS Outlook, Word, Excel, PowerPoint, & Teams
·Demonstrated passion for the Westgrove Group brand
- Initiative-taking.
- Excellent team-working skills.
- Supervisory / managerial skills.
- Personable with the ability to build strong professional relationships.
- Strong administrative and organisation skills.
What you will get in return:
We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:
- Pension scheme (eligibility rules apply).
- Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
- Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
- Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
- Reward and Recognition Awards
- Paid volunteering days.
- Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
- £200 Refer a Friend Scheme.
- Personal accident cover
- Death in service cover
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.It does not attempt to detail every activity.Specific tasks and objectives will be agreed with the post holder at regular intervals.The post holder will be required at all times to perform any other reasonable task, as requested by the Regional Director/Managing Director, in order to meet the operational needs of the business.
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Cleaning Manager employer: The Westgrove Group
Contact Detail:
The Westgrove Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and operational procedures at McArthurGlen, Ashford. Understanding their expectations will help you demonstrate your ability to maintain high service levels during interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in managing teams within a customer-facing environment. Be prepared to share examples of how you've successfully trained and motivated staff to achieve operational excellence.
✨Tip Number 3
Showcase your knowledge of health and safety regulations relevant to the cleaning industry. Being able to discuss how you ensure compliance and promote a safe working environment will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of McArthurGlen to gain insights into the company culture and operational challenges. This information can be invaluable in tailoring your approach and demonstrating your fit for the role.
We think you need these skills to ace Cleaning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management and leadership roles. Emphasise your skills in people management, customer service, and health and safety compliance, as these are crucial for the Cleaning Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for maintaining high service standards and your ability to foster strong relationships with colleagues and partners. Use specific examples from your past experiences that demonstrate your leadership skills and problem-solving abilities.
Highlight Relevant Qualifications: Clearly list any relevant qualifications, such as IOSH or NEBOSH certifications, in your application. This will show that you have the necessary health and safety knowledge required for the role.
Showcase Your Initiative: In your application, mention instances where you took the initiative to improve processes or productivity in previous roles. This aligns with the job's requirement for someone who can identify ways to enhance cleaning standards and operational efficiency.
How to prepare for a job interview at The Westgrove Group
✨Showcase Your Leadership Skills
As a Cleaning Manager, you'll need to demonstrate outstanding leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your interpersonal effectiveness and ability to inspire others.
✨Highlight Your Industry Knowledge
Make sure to discuss your relevant experience in facilities management and any health and safety qualifications you possess, such as IOSH or NEBOSH. This will show that you have the necessary expertise to manage operational performance effectively.
✨Emphasise Your Problem-Solving Skills
Be ready to provide examples of how you've tackled challenges in previous roles. Discuss specific situations where you identified issues and implemented solutions, particularly in maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing staff performance or ensuring compliance with health and safety regulations. Practise your responses to these scenarios to demonstrate your critical thinking and decision-making skills.