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For Companies At a Glance
- Tasks: Lead mechanical, electrical, and building operations at a major shopping centre.
- Company: Join Westgrove Support Services Ltd, a leader in facility management.
- Benefits: Enjoy a senior role with a supportive team culture and career growth.
- Why this job: Shape technical service delivery in a high-profile retail environment.
- Qualifications: Electrical-biased background with 5+ years in technical services management.
- Other info: Be part of a professional team that values safety and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Festival Place, Basingstoke
Employer: Westgrove Support Services Ltd
Reporting to: Head of Operations / Business Manager
The Role
Westgrove is seeking an experienced Head of Hard Services to lead all mechanical, electrical and building fabric operations at a major shopping centre. This is a senior, hands-on technical leadership role with full responsibility for PPM delivery, statutory compliance, specialist contractors, budgets, and life-safety systems. You will play a critical role in ensuring the centre operates safely, efficiently and cost-effectively for owners, tenants and customers.
Key Responsibilities
- Lead and manage the planned preventative maintenance (PPM) programme across all M&E plant and building fabric
- Own and deliver the 5-Year PPM and lifecycle programme
- Manage all reactive maintenance through to satisfactory completion
- Appoint, manage and control specialist subcontractors in line with company and statutory requirements
- Control technical services budgets, driving value for money and operational efficiency
- Ensure full compliance with statutory inspections, certification and landlord reporting
- Maintain life-safety systems as a top priority (fire, water, electrical, emergency systems)
- Oversee health & safety, including risk assessments, COSHH, water hygiene and safe systems of work
- Support tenant shop fits and landlord works from a technical and compliance perspective
- Lead, motivate and support the on-site technical team, including rota management and cover when required
- Liaise closely with the Head of Operations, landlords, surveyors and tenants
About You
- Electrical-biased background with C&G or equivalent qualifications
- Minimum 5 years' experience in technical services management or supervision
- Strong knowledge of M&E systems, building fabric and statutory compliance
- Confident managing contractors, budgets and multi-disciplinary workloads
- Solid understanding of Health & Safety legislation
- Comfortable using CAFM systems and MS Office
- Professional, organised, and able to work autonomously
- Strong communicator who can build relationships with internal teams and external stakeholders
What We Offer
- A senior role at a high-profile retail destination
- The opportunity to shape and lead technical service delivery
- Supportive operational leadership and a strong team culture
- A business that values professionalism, safety and continuous improvement
Head of Hard Services in Basingstoke employer: The Westgrove Group
Contact Detail:
The Westgrove Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hard Services in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Head of Hard Services role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their PPM strategies and compliance requirements so you can showcase how your experience aligns with their needs. We want you to impress them with your knowledge!
✨Tip Number 3
Practice your pitch! Be ready to explain how your electrical-biased background and management experience make you the perfect fit for leading technical services. Confidence is key, so let your passion for the role shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Hard Services in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Hard Services role. Highlight your experience in mechanical, electrical, and building fabric operations, and don’t forget to showcase your leadership skills and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in managing PPM programmes and compliance that align with what Westgrove is looking for.
Showcase Your Technical Knowledge: In your application, demonstrate your strong knowledge of M&E systems and statutory compliance. This will show us that you understand the complexities of the role and are ready to take on the challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Westgrove Group
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of mechanical and electrical systems, as well as building fabric operations. Be ready to discuss your experience with PPM programmes and how you've managed compliance in previous roles.
✨Showcase Your Leadership Skills
As a Head of Hard Services, you'll need to lead a team effectively. Prepare examples of how you've motivated and supported your team in the past, especially in managing contractors and ensuring operational efficiency.
✨Understand the Business Context
Familiarise yourself with Westgrove Support Services and their operations at the shopping centre. Knowing their values and how they prioritise safety and continuous improvement will help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding health and safety legislation and risk assessments. Think of specific situations where you've successfully navigated challenges in technical services management.
