At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and manage front desk operations.
- Company: Join the vibrant Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic work environment with opportunities for growth and a commitment to diversity.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Experience in front office roles and strong customer service skills required.
The predicted salary is between 28066 - 31200 £ per year.
Job Perks and Benefits:
- Incentivisation scheme
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
Job Overview:
Working closely with the Front of House Manager, you will play a key role in delivering an exceptional guest experience from arrival to departure. Reception is the first impression guests have of the hotel, so it is essential that you and your team provide a professional, welcoming, and high standard of service at all times. Supporting the Front Office Manager, you will oversee the day-to-day front desk operations, ensure smooth guest check-ins and check-outs, manage room allocations, and provide guidance on room rates, packages, and promotions. You will also handle guest queries and complaints efficiently, support and motivate the reception team, and help maximise hotel revenue while maintaining excellent guest satisfaction.
Key Skills and Qualities:
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4-star, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
Compensation: Competitive salary
Guest Services Manager employer: the westerwood hotel
At QHotels Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Located at the stunning Glasgow Westerwood Hotel, Spa & Golf Resort, our team enjoys a range of benefits including free health club membership, discounts across our hotel collection, and comprehensive training support for professional development. Join us to be part of a diverse and inclusive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like the westerwood hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to the westerwood hotel
Don't be shy about reaching out to the westerwood hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about the westerwood hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at the westerwood hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
