At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hotel team at Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional growth.
- Other info: Dynamic work environment with opportunities for learning and career advancement.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for helping others and experience in customer-facing roles.
The predicted salary is between 20000 - 25000 € per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel; you’ll greet guests, assign rooms, take payments and handle general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi‑task
- Strong time management and organisational skills
About the Property: Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148‑bedroom property. Our hotel has an 18‑hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meeting and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal; if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the necessary changes. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Receptionist in Cumbernauld employer: the westerwood hotel
At Glasgow Westerwood Hotel, Spa & Golf Resort, we pride ourselves on fostering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits like free health club membership, discounts across our hotel collection, and comprehensive training support, we empower our team to grow professionally while enjoying a fulfilling work environment. Located just outside Glasgow, our stunning resort offers unique leisure facilities and a commitment to diversity and inclusion, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cumbernauld
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for a guest. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you show up for your interview. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Receptionist in Cumbernauld
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience you have in customer-facing roles and mention specific skills like conflict resolution and time management that match what we're looking for.
Be Professional Yet Friendly:Remember, as a Receptionist, you'll be the first point of contact for our guests. Your application should reflect a balance of professionalism and friendliness. Use a warm tone while keeping it polished!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at the westerwood hotel
✨Know the Company
Before your interview, take some time to research the Glasgow Westerwood Hotel, Spa & Golf Resort. Familiarise yourself with their services, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, outstanding customer service is key. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved conflicts. Highlight your ability to remain calm under pressure and how you ensure guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer-facing roles and your conflict resolution skills. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in a customer-facing role.
