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- Tasks: Support daily operations and enhance member experiences at a prestigious private members' club.
- Company: The Western Club, a historic and evolving private members' club in Glasgow.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Hands-on role with a mix of administrative tasks and front-of-house service.
- Why this job: Join a vibrant team and make a real impact on member satisfaction and event success.
- Qualifications: Experience in hospitality, strong organisational skills, and a service-focused attitude.
The predicted salary is between 26000 - 32000 £ per year.
About The Western Club
The Western Club is one of Glasgow’s most established private members’ clubs, located in the heart of the city centre. Offering a combination of meeting spaces, accommodation, and member facilities, the Club provides a distinctive and professional environment with a strong heritage. We are currently entering a period of focused development, aimed at enhancing both member experience and the commercial use of our facilities.
The Opportunity
We are seeking an Operations Supervisor to support the General Manager in the day-to-day running of the Club. This is a visible, hands-on role, combining operational coordination with front-of-house service and support for bookings and events. The position is primarily based on the Club floor, balancing administrative responsibilities with active involvement in the day-to-day operation.
Key Responsibilities
- Deliver a high standard of service to members and guests
- Act as a visible and approachable presence within the Club
- Manage and respond to room hire enquiries
- Support the conversion of enquiries into confirmed bookings
- Coordinate the delivery of meetings and small events
- Ensure rooms are prepared and presented to a high standard
- Work closely with the Club’s restaurant tenant to coordinate catering
- Support day-to-day operational management of the Club
- Provide direction to housekeeping and operational support staff
Working Pattern
- 40 hours per week, primarily Monday to Friday
- Based mainly on the Club floor
- Occasional evenings and weekends by arrangement
About You
You will bring:
- Experience within hospitality, hotels, or a similar environment
- A practical, hands-on approach to operations
- Strong organisational and communication skills
- Confidence working independently
- A professional and service-focused attitude
Experience of events, bookings, or room hire operations would be advantageous.
Why Join The Western Club
This is an opportunity to take on a varied and meaningful role within a well-established organisation that is actively evolving. You will play a key part in:
- Improving day-to-day operations
- Supporting commercial activity
- Enhancing the overall member and guest experience
Salary £26,000–£32,000 depending on experience
Operations Supervisor in Glasgow employer: The Western Club Glasgow
Contact Detail:
The Western Club Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to The Western Club. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service shine through. Be approachable and demonstrate how you can enhance the member experience with your hands-on approach.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve successfully managed events or bookings. We want to see how you handle real-life scenarios in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Western Club team.
We think you need these skills to ace Operations Supervisor in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Operations Supervisor role at The Western Club. Highlight your relevant experience in hospitality and how it aligns with the key responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Western Club Glasgow
✨Know the Club Inside Out
Before your interview, take some time to research The Western Club. Familiarise yourself with its history, facilities, and current initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in hospitality or similar environments. Highlight specific examples where you delivered exceptional service or managed events successfully. This will demonstrate your hands-on approach and ability to thrive in a busy setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational management. Think of scenarios where you had to handle difficult situations or coordinate events under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the Club’s future plans, how they measure member satisfaction, or what challenges they currently face. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.