About the Role:
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Job Title: Apprentice IT Support Technician
Location: Waterlooville (PO7)
Hours of Work: 37.5 Hours a Week
Salary: £15,500.00 - £16,500.00 (First Year Apprenticeship)
Role Overview:
We have an exciting opportunity for an enthusiastic and motivated individual to join IT as an Apprentice, working towards a recognised Level 3 IT Support Technician qualification while gaining hands-on, real-world experience across a busy, varied group IT function. You will work closely with the Group IT Infrastructure Manager and IT Technician, building your skills from first-line support fundamentals through to wider infrastructure and project work.
Key Responsibilities:
Provide first-line IT support to colleagues across TWG, AEP and SBR logging, triaging and resolving tickets, and escalating where appropriate.
Assist with new starter and leaver processes, including hardware setup, account creation, and equipment collection.
Support the deployment, configuration and basic maintenance of desktops, laptops, mobile devices and peripherals.
Assist with day-to-day administration of Microsoft 365 (users, licensing, SharePoint, Teams) under supervision.
Help maintain accurate records of IT assets, licences and documentation.
Support the team with basic network and printer troubleshooting.
Required Skills and Experience:
No formal IT qualification required full training will be provided through the apprenticeship. GCSE Mathematics and English (or equivalent) desirable. No prior IT work experience is required. Any personal interest or experience with computers, technology or troubleshooting is an advantage.
A genuine interest in IT and technology, with a willingness to learn.
Good communication skills, both written and verbal.
Comfortable working with people at all levels across the business.
Well organised, with good attention to detail.
Enthusiastic, conscientious and keen to develop.
A team player who is also comfortable working independently once trained.
Reliable, with a proactive and positive attitude.
Trustworthy and able to handle confidential information appropriately.
Benefits:
Discretionary Bonus Scheme based on Company Profit*
25 days Annual Leave, plus an extra day for every 5 years of continuous service
Employee Assistance Programme (EAP)
Private Medical Plan*
Health Shield Cash Plan*
Horizon Gym Discount
Death in Service Benefit
*Benefit available after completion of a successful probation
Background Checks & Right to Work:
Unfortunately, at this time we are unable to offer sponsorship for this role. Applicants must have the existing right to work in the UK for the duration of this role.
About Us:
The West Group is a globally recognised specialist in the design, production and supply of miniature fluid control solutions. xohmjla With over 50 years experience we have a great team of professional, highly skilled personnel, providing innovative solutions and delivering them worldwide.
