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For Companies At a Glance
- Tasks: Coordinate engineers' schedules and manage customer enquiries to ensure excellent service delivery.
- Company: Join AEP Ltd, a well-established and growing company in the service industry.
- Benefits: Enjoy competitive salary, personal growth opportunities, and a supportive team environment.
- Why this job: Thrive in a dynamic role that values teamwork and offers skill development.
- Qualifications: Strong organisational skills, customer service abilities, and familiarity with business software are essential.
- Other info: Experience with SAP is a plus but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.
What You'll Be Doing:
- Scheduling and planning engineers' work in line with service schedules and ongoing projects.
- Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
- Coordinating service visits, breakdown responses, and remedial works.
- Managing job documentation, including job sheets, waste transfer notes, and service reports.
- Liaising with customers to book appointments, handle objections, and sell services where appropriate.
- Using SAP to maintain service schedules, update equipment records, and process job completions.
What We're Looking For:
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Confident working with schedules, diaries, and administrative systems.
- Comfortable using business software (experience with SAP is a plus).
- Able to multitask and thrive in a dynamic, service-oriented environment.
- A team player with a hands-on, can-do attitude.
Why Join AEP Ltd?
- Be part of a well-established and growing company.
- Work in a collaborative and supportive team environment.
- Opportunities for personal growth and skill development.
- Competitive salary and benefits.
Service Coordinator - Ivybridge in Honiton employer: The West Group Limited
Contact Detail:
The West Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Ivybridge in Honiton
✨Tip Number 1
Familiarise yourself with SAP or similar software before your interview. Since the role requires using SAP for scheduling and job completions, having a basic understanding of how it works will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled customer enquiries or objections in the past. This will help you demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice your organisational skills by creating mock schedules or planning scenarios. Being able to discuss how you would manage multiple tasks and priorities during the interview will highlight your suitability for the Service Coordinator role.
✨Tip Number 4
Research AEP Ltd and their service offerings thoroughly. Understanding their business model and how they operate will allow you to tailor your responses and show genuine interest in becoming part of their team.
We think you need these skills to ace Service Coordinator - Ivybridge in Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your organisational abilities, customer service experience, and any familiarity with scheduling or administrative systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully coordinated tasks or managed customer interactions in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. If you have experience with SAP or similar software, be sure to mention it as it is a plus for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Coordinator.
How to prepare for a job interview at The West Group Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and coordinate tasks effectively. Prepare examples from your past experiences where you successfully organised multiple projects or managed competing priorities.
✨Highlight Your Customer Service Experience
Since the role involves handling customer enquiries and objections, be ready to discuss your previous customer service roles. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your proactive approach.
✨Familiarise Yourself with SAP
If you have experience using SAP or similar software, make sure to mention it during the interview. If not, take some time to learn the basics of SAP, as this will show your willingness to adapt and learn new systems.
✨Demonstrate Your Team Player Attitude
AEP Ltd values collaboration, so be prepared to discuss how you've worked effectively within a team. Share examples that highlight your hands-on approach and how you contribute to a positive team environment.
