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For Companies At a Glance
- Tasks: Coordinate engineers' schedules, handle customer enquiries, and manage job documentation.
- Company: Join AEP Ltd, a well-established and growing company in the service industry.
- Benefits: Enjoy competitive salary, personal growth opportunities, and a supportive team environment.
- Why this job: Thrive in a fast-paced role that values teamwork and excellent customer service.
- Qualifications: Strong organisational skills, communication abilities, and comfort with business software are essential.
- Other info: Experience with SAP is a plus, but a can-do attitude is what we value most.
The predicted salary is between 24000 - 36000 £ per year.
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.
What You'll Be Doing:
- Scheduling and planning engineers' work in line with service schedules and ongoing projects.
- Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
- Coordinating service visits, breakdown responses, and remedial works.
- Managing job documentation, including job sheets, waste transfer notes, and service reports.
- Liaising with customers to book appointments, handle objections, and sell services where appropriate.
- Using SAP to maintain service schedules, update equipment records, and process job completions.
What We're Looking For:
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Confident working with schedules, diaries, and administrative systems.
- Comfortable using business software (experience with SAP is a plus).
- Able to multitask and thrive in a dynamic, service-oriented environment.
- A team player with a hands-on, can-do attitude.
Why Join AEP Ltd?
- Be part of a well-established and growing company.
- Work in a collaborative and supportive team environment.
- Opportunities for personal growth and skill development.
- Competitive salary and benefits.
Service Coordinator - Honiton in Honiton employer: The West Group Limited
Contact Detail:
The West Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Honiton in Honiton
✨Tip Number 1
Familiarise yourself with SAP, as it's a key tool for the Service Coordinator role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a basic understanding of how it works.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customer enquiries or objections, and prepare some responses that showcase your problem-solving abilities.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock schedule for a week. Include various tasks like coordinating service visits and managing documentation. This will help you articulate your planning process during interviews.
✨Tip Number 4
Network with current or former employees of AEP Ltd if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Coordinator - Honiton in Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your organisational abilities, customer service experience, and any familiarity with scheduling or administrative systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully coordinated tasks or managed customer interactions in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. If you have experience with SAP or similar software, be sure to mention it as it’s a plus for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Coordinator.
How to prepare for a job interview at The West Group Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and coordinate tasks effectively. Prepare examples from your past experiences where you successfully organised multiple projects or managed competing priorities.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you've handled customer enquiries or objections in the past. This will show that you're customer-focused and capable of managing interactions professionally.
✨Familiarise Yourself with SAP
Since experience with SAP is a plus, take some time to learn about its functionalities if you're not already familiar. Being able to discuss how you would use SAP to maintain service schedules and process job completions can set you apart from other candidates.
✨Demonstrate a Can-Do Attitude
AEP Ltd values a hands-on, proactive approach. Be prepared to share instances where you've gone above and beyond to solve problems or improve processes. This will highlight your suitability for a dynamic, service-oriented environment.
