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For Companies At a Glance
- Tasks: Coordinate engineers' schedules, handle customer enquiries, and manage job documentation.
- Company: Join AEP Ltd, a well-established and growing company in the service industry.
- Benefits: Enjoy competitive salary, personal growth opportunities, and a supportive team environment.
- Why this job: Thrive in a fast-paced role that values teamwork and excellent customer service.
- Qualifications: Strong organisational skills, communication abilities, and familiarity with business software like SAP.
- Other info: Ideal for proactive individuals looking to advance their careers in a dynamic setting.
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.
What You’ll Be Doing:
- Scheduling and planning engineers work in line with service schedules and ongoing projects.
- Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
- Coordinating service visits, breakdown responses, and remedial works.
- Managing job documentation, including job sheets, waste transfer notes, and service reports.
- Liaising with customers to book appointments, handle objections, and sell services where appropriate.
- Using SAP to maintain service schedules, update equipment records, and process job completions.
What We’re Looking For:
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Confident working with schedules, diaries, and administrative systems.
- Comfortable using business software (experience with SAP is a plus).
- Able to multitask and thrive in a dynamic, service-oriented environment.
- A team player with a hands-on, can-do attitude.
Why Join AEP Ltd?
- Be part of a well-established and growing company.
- Work in a collaborative and supportive team environment.
- Opportunities for personal growth and skill development.
- Competitive salary and benefits.
Service Coordinator - Honiton employer: The West Group Limited
Contact Detail:
The West Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Honiton
✨Tip Number 1
Familiarise yourself with SAP, as it's a key tool for the Service Coordinator role. Consider taking an online course or tutorial to boost your confidence and demonstrate your initiative during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customer enquiries or objections, as this will show your proactive approach.
✨Tip Number 3
Prepare examples from your past experiences that highlight your organisational and multitasking abilities. Be ready to discuss specific situations where you successfully coordinated tasks or managed schedules under pressure.
✨Tip Number 4
Research AEP Ltd and their services thoroughly. Understanding their business model and recent projects will help you tailor your conversation and show genuine interest during the interview process.
We think you need these skills to ace Service Coordinator - Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your organisational abilities, customer service experience, and any familiarity with scheduling or administrative systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed schedules or coordinated teams in the past, and express your eagerness to contribute to AEP Ltd.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. If you have experience with SAP or similar software, be sure to mention it, as this is a key requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Coordinator.
How to prepare for a job interview at The West Group Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and processes effectively. Prepare examples from your past experiences where you successfully organised tasks or coordinated teams to meet deadlines.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you've handled customer enquiries or objections in the past.
✨Familiarise Yourself with SAP
Since experience with SAP is a plus, it would be beneficial to brush up on your knowledge of this software. If you have prior experience, be ready to discuss how you've used it to manage service schedules or documentation.
✨Demonstrate Your Customer Service Focus
AEP Ltd values customer service highly. Prepare to share specific instances where you went above and beyond for a customer, highlighting your proactive approach and problem-solving skills.
