At a Glance
- Tasks: Lead a branch team, ensuring smooth operations and excellent customer service.
- Company: Join the West Brom, a supportive financial services provider focused on community.
- Benefits: Competitive salary, generous holiday, pension contributions, and private medical insurance.
- Other info: Flexible working options and opportunities for personal growth await you.
- Why this job: Make a positive impact in customers' lives while developing your leadership skills.
- Qualifications: Experience in people management and a passion for customer service.
The predicted salary is between 23812 - 23812 £ per year.
- Branch Manager - 12 Month Maternity Cover
- Branch Manager - 12 Month Maternity Cover
- Hours: 25 hours per week (09.00 – 14.00 Monday – Friday / 09.30 - 12.30 Saturday)
- We’re made for each other
At the West Brom, we know solid futures don’t happen overnight.
So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit.
We’re all about customer experience, which means we do the right thing, not just the easy thing.
Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing
- Looking after the day to day running of your branch.
- You’ll be leading and coaching your team whilst ensuring everything runs smoothly.
- Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
- Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
- Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
- Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
What we’re looking for
- People management experience including performance management and recruitment within a financial services industry.
- Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
- Someone with an infectious team spirit who’s ready to collaborate and share ideas.
- A customer centric person who holds a genuine interest in customers and their needs.
- A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
- Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your team.
- Flexibility, there’ll be times when we’ll need you to step up to help other teams, especially during our busy times.
- Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
- Previous experience delivering great customer service.
- A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
- We Value a diverse range of skills and experiences here at the West Brom.
So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
We pride ourselves on our development opportunities and always look to promote from within wherever possible,
- Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year
- 2 paid volunteering days a year
- Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
- Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
- Life assurance provided by the Society at 4 times your salary
- Yearly performance related pay scheme and pay review
- Private medical insurance that’s discounted when your time with us grows, with the option to include family members
- Salary Sacrifice Electric/Hybrid Car Scheme
- A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
- And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply.
We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for.
- Proud member of the Disability Confident employer scheme
- #J-18808-Ljbffr
Branch Manager - 12 Month Maternity Cover in Willenhall employer: The West Brom
At the West Brom, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. With generous benefits such as enhanced leave policies, a robust pension scheme, and opportunities for personal growth, our Perry Barr branch is an excellent place for those looking to make a meaningful impact in customer service while being part of a community-focused organisation. Join us and be part of a team that values your unique contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - 12 Month Maternity Cover in Willenhall
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like The West Brom.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like The West Brom might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Branch Manager - 12 Month Maternity Cover in Willenhall
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at The West Brom will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at The West Brom. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give The West Brom confidence in your short-term commitment to the role.
How to prepare for a job interview at The West Brom
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with The West Brom.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure The West Brom that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
