Hours: 25 hours per week (09.00 - 14.00 Monday - Friday / 09.30 - 12.30 Saturday)
We're made for each other
At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.
What you'll be doing:
- Providing a service so good that our customers tell their friends and family about us.
- Be there when our customers need us in a way which suits them.
- Handling queries with confidence whether it's about our products, services, or anything else customers need.
- Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
- Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
- Keeping things safe and sound in branch, especially when we're opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
- You'll be supporting our Customer Contact Centre over the phone, on emails or live chat.
- Keeping our customers updated on their accounts
Proud member of the Disability Confident employer scheme
Part Time Customer Service Advisor
Company: the West Brom
Salary: from £17,802 a year
Hours: Part-time
Location: Powys, SY21 7AD
Working pattern: On-site
Job type: Permanent
Posting date: 14 Sept 2026
Closing date: 27 Sept 2026
Summary
Part Time Customer Service Advisor
Location: Welshpool Branch
Salary: £17,802 per annum
Contract: Permanent
Hours: 25 hours per week (09.00 - 14.00 Monday - Friday / 09.30 - 12.30 Saturday)
We're made for each other
At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.
What you'll be doing:
- Providing a service so good that our customers tell their friends and family about us.
- Be there when our customers need us in a way which suits them.
- Handling queries with confidence whether it's about our products, services, or anything else customers need.
- Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
- Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
- Keeping things safe and sound in branch, especially when we're opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
- You'll be supporting our Customer Contact Centre over the phone, on emails or live chat.
- Keeping our customers updated on their accounts
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more in Welshpool employer: The West Brom
At the West Brom, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. With generous benefits such as enhanced leave policies, a robust pension scheme, and opportunities for personal growth, our Perry Barr branch is an excellent place for those looking to make a meaningful impact in customer service while being part of a community-focused organisation. Join us and be part of a team that values your unique contributions and encourages you to thrive.
