At a Glance
- Tasks: Deliver exceptional customer service and support across multiple branches.
- Company: Join the West Brom, a community-focused financial institution.
- Benefits: Competitive salary, generous holiday, and development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a positive impact on customers' lives while growing your skills.
- Qualifications: Customer service experience and a positive, team-oriented attitude.
The predicted salary is between 17802 - 17802 £ per year.
Location: Stone Cross Branch (Providing occasional cover across Dudley and Tipton branches)
Salary: £17,802 per annum
Contract: Permanent
Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)
We’re made for each other. At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing:
- Providing a service so good that our customers tell their friends and family about us.
- Be there when our customers need us in a way which suits them.
- Handling queries with confidence whether it’s about our products, services, or anything else customers need.
- Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
- Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
- You’ll work across different branches in the cluster, helping customers that visit our branches or phone our Customer Contact Centre too.
Essential requirements:
- Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
- Someone with an infectious team spirit who’s ready to collaborate and share ideas.
- A customer centric person who holds a genuine interest in customers and their needs.
- A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
- Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
- Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
- Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
- Previous experience delivering great customer service.
- A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What’s in it for you:
- We pride ourselves on our development opportunities and always look to promote from within wherever possible.
- Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
- 2 paid volunteering days a year.
- Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%.
- Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
- Life assurance provided by the Society at 4 times your salary.
- Yearly performance related pay scheme and pay review.
- Private medical insurance that’s discounted when your time with us grows, with the option to include family members.
- Salary Sacrifice Electric/Hybrid Car Scheme.
- A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
- And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employees are the heart of bringing our new vision to life- where our customers and communities own a more secure future.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
Part Time Relief Customer Service Advisor employer: The West Brom
At the West Brom, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. With generous benefits such as enhanced leave policies, a robust pension scheme, and opportunities for personal growth, our Perry Barr branch is an excellent place for those looking to make a meaningful impact in customer service while being part of a community-focused organisation. Join us and be part of a team that values your unique contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Relief Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The West Brom and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The West Brom and let us see your personality shine through!
We think you need these skills to ace Part Time Relief Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The West Brom.
Get Familiar with Our Brand:Before applying, take some time to learn about The West Brom and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The West Brom
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The West Brom.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The West Brom will surely appreciate.
