The West Brom is recruiting a Specialist Support Advocate to join our Specialist Support Services on a permanent contract in Birmingham. The role focuses on delivering excellent service to customers in vulnerable situations, guiding them with care and professional support through their accounts.
You will engage with customers by phone, email, live chat and written correspondence, ensuring timely information and support while staying compliant with regulatory requirements.
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Impactful Specialist Support Advocate in Birmingham employer: The West Brom
At the West Brom, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. With generous benefits such as enhanced leave policies, a robust pension scheme, and opportunities for personal growth, our Perry Barr branch is an excellent place for those looking to make a meaningful impact in customer service while being part of a community-focused organisation. Join us and be part of a team that values your unique contributions and encourages you to thrive.
