At a Glance
- Tasks: Supervise crew activities and ensure top-notch service during non-peak hours.
- Company: Join a leading fast-food chain with a focus on teamwork and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those looking to develop leadership skills in a fun environment.
- Why this job: Be a key player in delivering great customer experiences and leading a dynamic team.
- Qualifications: Must be 18+, with a year of restaurant experience and a high school diploma.
The predicted salary is between 31500 - 38500 £ per year.
LEEDS, AL
Statement of Purpose
Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours.
The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc.
The nature of supervision is “work direction.”
ACCOUNTABILITIES
- Supervises open and close activities during non-service hours.
- Provides “work direction” to crew members.
- Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
- Q. S. C. Standards
- Monitors product quality and takes corrective action where necessary.
- Follows store cleaning plan.
- Monitors positional and service line organization.
- Monitors service times and determines efficiency.
- Exhibits positive customer service attitude at all times.
- Controls
- Follows flowcharts, prep projections and “build-to” charts.
- Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
- Follows store plans as set by the unit manager.
- Controls food cost by minimizing waste.
- Training and Performance Management
- Assists in training and cross-training of positional skills, as directed by the unit manager.
- Policies and Procedures
- Follows all procedures in the Operational Procedures Manual.
- Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
- Adheres to cash control and banking policies, knows register procedures.
- Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
- Ensures dress policy is followed at all times.
- Follows all maintenance procedures and Preventative Maintenance Schedule duties.
- Employee Relations
- Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
- Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
EMPLOYMENT STANDARDS
- Knowledge
- Thorough knowledge of Wendy’s Operational Procedures and Standards.
Education
- High School graduate or equivalent educational certificate.
Experience
- At least 1 year of experience in the restaurant industry.
- Age Requirement
- Must be at least 18 years of age.
- #J-18808-Ljbffr
Shift Supervisor in Leeds employer: The Wendy's Company
The Wendy's Company is an excellent employer, offering a dynamic work environment in Greater London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, competitive compensation, and a culture that values teamwork and diversity, making it an ideal place for those looking to grow their careers in supply chain management.
