At a Glance
- Tasks: Welcome patients, manage appointments, and support healthcare professionals in a busy GP practice.
- Company: Join the friendly team at Wells Medical Practice in vibrant Tunbridge Wells.
- Benefits: Enjoy competitive pay, NHS pension, wellness programmes, and free parking.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Make a difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a compassionate attitude are essential.
Are you a caring and organised individual with a passion for delivering excellent customer service? We are seeking a dedicated GP Receptionist to become an integral part of our dynamic team. The Wells Medical Practice is a large, welcoming GP practice, which is continually expanding to serve its ever-growing community of over 19,000 patients. Nestled in the vibrant centre of Tunbridge Wells, our location offers easy access to amenities and lies within walking distance of both Tunbridge Wells and High Brooms Rail Stations.
Benefits:
- In-house training
- NHS Pension
- Supportive team environment
- Employee wellness programme
- Company events
- Free on-site parking
- Opportunities for career development
The position is for approximately 27.5 hours per week, with the addition of flexibility to work overtime/extra hours to cover staff absences being essential to this role.
Shift pattern:
- AM session - 7.45am to 1.15pm
- PM session - 1pm to 6.30pm
Days we are looking to recruit for:
- Monday all day
- Tuesday and Friday PM shifts
We are looking for a friendly and efficient communicator with good interpersonal skills and a helpful professional manner, plus the ability to work under pressure in a busy setting.
Responsibilities:
- Greet patients warmly and assist with their enquiries
- Schedule appointments and manage the appointment booking system efficiently
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail
- Maintain patient records accurately and confidentially
- Handle administrative tasks such as completing tasks sent from GPs
- Collaborate effectively with healthcare professionals to ensure smooth operations within the practice
Requirements:
- Excellent communication and interpersonal skills
- Proficiency in using computer systems and familiarity with basic office software
- Compassionate attitude towards patients
- Ability to work effectively both independently and as part of a team
Previous applicants need not re-apply.
Job Types: Part-time, Permanent
Pay: £12.21-£12.50 per hour
Work Location: In person
GP Receptionist in Royal Tunbridge Wells employer: The Wells Medical Practice
The Wells Medical Practice is an exceptional employer, offering a supportive and dynamic work environment for GP Receptionists. With a strong focus on employee wellness, in-house training, and opportunities for career development, our practice not only prioritises the well-being of its staff but also fosters a culture of teamwork and community engagement. Located in the heart of Tunbridge Wells, employees enjoy easy access to local amenities and excellent transport links, making it an ideal place to work.
Contact Details:
The Wells Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Royal Tunbridge Wells
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Wells Medical Practice and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Wells Medical Practice and let us see your personality shine through!
We think you need these skills to ace GP Receptionist in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Wells Medical Practice.
Get Familiar with Our Brand:Before applying, take some time to learn about The Wells Medical Practice and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Wells Medical Practice
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Wells Medical Practice.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Wells Medical Practice will surely appreciate.
