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- Tasks: Welcome patients, manage appointments, and support healthcare professionals in a busy GP practice.
- Company: Join a friendly and expanding GP practice in the heart of Tunbridge Wells.
- Benefits: Enjoy in-house training, NHS pension, wellness programmes, and free parking.
- Why this job: Make a difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a compassionate attitude are essential.
- Other info: Flexible hours with opportunities for overtime and career growth.
Are you a caring and organised individual with a passion for delivering excellent customer service?
We are seeking a dedicated GP Receptionist to become an integral part of our dynamic team.
The Wells Medical Practice is a large, welcoming GP practice, which is continually expanding to serve its ever-growing community of over 19,000 patients. Nestled in the vibrant centre of Tunbridge Wells, our location offers easy access to amenities and lies within walking distance of both Tunbridge Wells and High Brooms Rail Stations.
Benefits:
- In-house training
- NHS Pension
- Supportive team environment
- Employee wellness programme
- Company events
- Free on-site parking
- Opportunities for career development
The position is for approximately 27.5 hours per week, with the addition of flexibility to work overtime/extra hours to cover staff absences is essential to this role.
Shift pattern:
- AM session – 7.45am to 1.15pm
- PM session – 1pm to 6.30pm
- Days we are looking to recruit for Monday all day, Tuesday and Friday PM shifts
We are looking for a friendly and efficient communicator with good interpersonal skills and a helpful professional manner, plus the ability to work under pressure in a busy setting.
Responsibilities:
- Greet patients warmly and assist with their enquiries
- Schedule appointments and manage the appointment booking system efficiently
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail
- Maintain patient records accurately and confidentially
- Handle administrative tasks such as completing tasks sent from GPs.
- Collaborate effectively with healthcare professionals to ensure smooth operations within the practice.
Requirements
- Excellent communication and interpersonal skills
- Proficiency in using computer systems and familiarity with basic office software
- Compassionate attitude towards patients
- Ability to work effectively both independently and as part of a team.
Previous applicants need not re-apply.
Job Types: Part-time, Permanent
Pay: £12.21-£12.50 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
GP Receptionist employer: The Wells Medical Practice
Contact Detail:
The Wells Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Wells Medical Practice. Familiarise yourself with their values and services so you can show how you fit into their team and culture.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to nail down your greeting and responses to common queries.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves and you’ll be one step closer to landing that role!
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your compassionate attitude shine through. We want to see how you connect with patients and your passion for delivering excellent customer service.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary, so we can quickly see your skills and experience that match the GP Receptionist role.
Highlight Relevant Experience: If you've worked in a busy environment before, share those experiences! Talk about how you managed tasks under pressure and collaborated with others, as these are key for our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Wells Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Wells Medical Practice. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a GP Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Think about times when you’ve handled difficult situations or provided exceptional customer service.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring up specific instances where you successfully managed multiple tasks or appointments. You might even want to mention any tools or systems you’ve used to stay organised, as this will highlight your ability to handle the appointment booking system efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support employee wellness. This shows that you’re not just interested in the job, but also in being a part of their community.