We are delighted to be recruiting on behalf of our client for an experienced and passionate Spa Manager to join their premium coastal spa operation in North Devon.
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This is a fantastic opportunity for an established Spa Manager to take responsibility for the overall performance and day-to-day operation of a high-quality spa, working closely with senior management to deliver an exceptional guest experience.
Our client is looking for someone who can lead from the front, inspire and develop their team, and ensure consistently high standards across treatments, reception, customer service and the wider spa operation.
The Role
As Spa Manager, you will be responsible for the smooth and successful running of the spa, balancing operational excellence with commercial performance and outstanding customer service.
Your responsibilities will include:
- Managing the day-to-day operation of the spa and ensuring agreed standards are consistently maintained.
- Leading, motivating and developing the spa team.
- Managing staff performance, training and development.
- Supporting senior management with marketing, promotions, programming and business development.
- Monitoring departmental performance and working towards financial and operational targets.
- Managing stock control and carrying out regular stock takes.
- Supporting the organisation and delivery of events, promotions and treatment programmes.
- Ensuring all treatments and reception duties are carried out to the required standards.
- Maintaining a first-class customer journey and ensuring guests receive an exceptional level of service.
- Completing opening and closing procedures when required.
- Identifying and resolving operational issues promptly and efficiently.
- Leading by example in terms of professionalism, appearance, attitude and customer service.
- Providing treatments and supporting wider spa duties when required and covering shifts during periods of absence where necessary.
About You
Our client is looking for a confident and experienced Spa Manager who is passionate about the spa and wellness industry.
You will ideally have:
- Previous experience in a Spa Manager or similar management position – essential.
- Level 3 qualification in Spa Therapy or equivalent. xgikmsk
- A strong passion for delivering exceptional guest experiences.
- Proven experience leading, motivating and...
Spa Manager - Devon employer: The Wellness Agency
The Wellness Agency offers an exceptional working environment for Spa Therapists in the heart of Knightsbridge, where luxury meets professionalism. With a strong emphasis on employee growth and development, we provide ongoing training opportunities and a supportive team culture that values discretion and guest satisfaction. Join us to be part of a prestigious establishment that not only prioritises your career but also ensures a rewarding and fulfilling experience in the wellness industry.
