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- Tasks: Lead a luxury wellness destination, ensuring exceptional guest experiences and operational excellence.
- Company: Premium spa and wellness centre in London with a focus on heritage and modern luxury.
- Benefits: Competitive salary, professional development, and the chance to inspire a high-performing team.
- Why this job: Make a real impact in the wellness industry while driving commercial success and team engagement.
- Qualifications: 3+ years in hospitality leadership, with a passion for wellness and service excellence.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a dynamic and experienced Site Director to lead a luxury wellness destination in London. This is a rare opportunity to manage a premium spa and wellness centre that combines heritage, serenity, and modern luxury, delivering exceptional guest experiences. The ideal candidate will have a strong track record in operational leadership, people management, and driving commercial performance, with a passion for excellence in service and wellbeing.
Role Overview:
As Site Director, you will have full accountability for the centre’s overall performance. You will ensure an outstanding guest experience, aligned with the brand’s high-quality standards, while driving sustainable business results through disciplined operational leadership and financial oversight. As the senior leader on site, you will provide clear direction, set priorities, and maintain a strong balance between service excellence, team engagement, and commercial success, while ensuring full compliance with local regulations and internal policies.
Key Responsibilities:
- Lead all aspects of site operations, ensuring the highest levels of guest experience and service excellence.
- Oversee financial performance, budgets, and operational KPIs.
- Inspire, develop, and manage a high-performing team, promoting engagement, accountability, and professional growth.
- Implement operational standards, procedures, and continuous improvement initiatives.
- Ensure compliance with local regulations, health & safety standards, and internal policies.
Qualifications & Experience:
- Minimum of 3 years as a General Manager in Hospitality, F&B, Wellness, or Fitness industries.
- At least 6 years of proven leadership experience within the Hospitality, F&B, Wellness, or Fitness sector.
- Degree in Tourism, Hotel Management, Business Administration, or a related field.
- Experience with spa or wellness facilities preferred.
- Experience with new openings or launch projects is advantageous.
- Strong analytical skills, with experience monitoring operational reports and using data to inform decisions.
- Demonstrated experience in managing customer satisfaction and continuous improvement initiatives.
Personal Characteristics:
- Exceptional leadership and people management skills.
- Strong commercial acumen and operational discipline.
- Passionate about wellness, guest experience, and service excellence.
- Excellent communication and interpersonal skills.
- Strategic thinker with a hands-on approach to problem-solving.
Site Director employer: The Wellness Agency
Contact Detail:
The Wellness Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend wellness events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to guest experience and operational excellence. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've inspired teams, improved service standards, or driven commercial success in previous roles. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Site Director
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness and guest experience shine through. We want to see how your values align with our commitment to service excellence and creating memorable experiences.
Highlight Your Leadership Experience: Make sure to showcase your operational leadership skills and people management experience. We’re looking for someone who can inspire and develop a high-performing team, so share specific examples of how you've done this in the past.
Be Data-Driven: Since we value strong analytical skills, include any relevant experience you have with monitoring operational reports and using data to drive decisions. This will show us that you can balance commercial performance with exceptional service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Wellness Agency
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to wellness and luxury service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight your experience in managing operations and driving performance. Use metrics to demonstrate your impact, like improvements in guest satisfaction or financial results.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a guest complaint or a team conflict. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain service excellence under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their vision for the wellness centre or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
