We are currently recruiting on behalf of our client for an experienced and passionate Spa Manager to lead the day-to-day operation of a premium spa in South East London.
This is an exciting opportunity for a motivated spa professional with proven management experience to take ownership of spa operations, lead and develop a team, and deliver an exceptional experience for every guest.
Our client is looking for a confident and commercially minded individual who can maintain excellent service standards, drive team performance and ensure the smooth and efficient running of the spa.
The Role
As Spa Manager, you will be responsible for the overall management of the spa, ensuring operational excellence, strong team performance and outstanding customer service.
Your key responsibilities will include:
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Overseeing the day-to-day running of the spa and maintaining high operational standards.
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Leading, motivating and developing the spa team to achieve departmental targets.
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Managing staff rotas, training, performance and development.
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Ensuring guests receive an exceptional and consistent customer experience.
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Monitoring financial performance, controlling costs and managing stock levels.
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Supporting marketing initiatives, promotions and events to increase revenue and guest engagement.
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Ensuring treatments, reception and all guest-facing services meet the required standards.
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Maintaining health, safety, cleanliness and presentation throughout the spa.
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Resolving guest queries and handling complaints professionally.
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Leading by example and promoting a positive, professional team culture.
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Supporting treatments and wider operational duties when required.
About You
To be successful in this role, you will ideally have:
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Previous experience in a Spa Manager or similar spa management position.
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A relevant Level 3 qualification in Beauty or Massage Therapy or equivalent.
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Strong leadership skills with the ability to motivate and develop a team.
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A passion for the spa, wellness and beauty industry.
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Excellent communication and customer service skills.
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Strong commercial awareness and the ability to drive performance.
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Excellent organisational skills and attention to detail.
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Spa Manager - SE London employer: The Wellness Agency
The Wellness Agency offers an exceptional working environment for Spa Therapists in the heart of Knightsbridge, where luxury meets professionalism. With a strong emphasis on employee growth and development, we provide ongoing training opportunities and a supportive team culture that values discretion and guest satisfaction. Join us to be part of a prestigious establishment that not only prioritises your career but also ensures a rewarding and fulfilling experience in the wellness industry.
