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- Tasks: Lead a luxury wellness destination, ensuring exceptional guest experiences and operational excellence.
- Company: Premium spa and wellness centre in London with a focus on heritage and modern luxury.
- Benefits: Competitive salary, career growth opportunities, and a chance to inspire a high-performing team.
- Why this job: Make a real impact in the wellness industry while driving commercial success and service excellence.
- Qualifications: 3+ years as a General Manager in hospitality or wellness, with strong leadership skills.
- Other info: Join a dynamic environment where your passion for wellness can thrive.
The predicted salary is between 48000 - 72000 £ per year.
Our client is looking for a dynamic and experienced Site Director to lead a luxury wellness destination in London. This is a rare opportunity to manage a premium spa and wellness centre that combines heritage, serenity, and modern luxury, delivering exceptional guest experiences. The ideal candidate will have a strong track record in operational leadership, people management, and driving commercial performance, with a passion for excellence in service and wellbeing.
Role Overview: As Site Director, you will have full accountability for the centre’s overall performance. You will ensure an outstanding guest experience, aligned with the brand’s high-quality standards, while driving sustainable business results through disciplined operational leadership and financial oversight. As the senior leader on site, you will provide clear direction, set priorities, and maintain a strong balance between service excellence, team engagement, and commercial success, while ensuring full compliance with local regulations and internal policies.
Key Responsibilities:
- Lead all aspects of site operations, ensuring the highest levels of guest experience and service excellence.
- Oversee financial performance, budgets, and operational KPIs.
- Inspire, develop, and manage a high-performing team, promoting engagement, accountability, and professional growth.
- Implement operational standards, procedures, and continuous improvement initiatives.
- Ensure compliance with local regulations, health & safety standards, and internal policies.
Qualifications & Experience:
- Minimum of 3 years as a General Manager in Hospitality, F&B, Wellness, or Fitness industries.
- At least 6 years of proven leadership experience within the Hospitality, F&B, Wellness, or Fitness sector.
- Degree in Tourism, Hotel Management, Business Administration, or a related field.
- Experience with spa or wellness facilities preferred.
- Experience with new openings or launch projects is advantageous.
- Strong analytical skills, with experience monitoring operational reports and using data to inform decisions.
- Demonstrated experience in managing customer satisfaction and continuous improvement initiatives.
Personal Characteristics:
- Exceptional leadership and people management skills.
- Strong commercial acumen and operational discipline.
- Passionate about wellness, guest experience, and service excellence.
- Excellent communication and interpersonal skills.
- Strategic thinker with a hands-on approach to problem-solving.
Site Director in London employer: The Wellness Agency
Contact Detail:
The Wellness Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend wellness and hospitality events, and connect with people on LinkedIn. You never know who might have the inside scoop on that perfect Site Director role.
✨Tip Number 2
Showcase your passion for wellness! When you get the chance to chat with potential employers, share your experiences and insights about creating exceptional guest experiences. Let them see your enthusiasm for service excellence.
✨Tip Number 3
Prepare for interviews by researching the company’s values and culture. Tailor your responses to highlight how your leadership style aligns with their mission. This will show them you’re not just a fit on paper but also in spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in delivering top-notch wellness experiences.
We think you need these skills to ace Site Director in London
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness and guest experience shine through. Share specific examples of how you've created exceptional experiences in your previous roles, as this aligns perfectly with what we're looking for.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience. We want to see how you've inspired and developed teams in the past. Use concrete examples to demonstrate your ability to manage and engage a high-performing team.
Be Data-Driven: Since we value strong analytical skills, include any relevant data or metrics that showcase your success in driving commercial performance. This could be anything from budget management to operational KPIs you've improved.
Tailor Your Application: Take the time to tailor your application specifically for this role. Mention how your background in hospitality or wellness directly relates to the responsibilities of a Site Director. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at The Wellness Agency
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and mission. Understand what sets this luxury wellness destination apart from others. This knowledge will help you articulate how your experience aligns with their vision and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Use specific examples that highlight your ability to inspire and develop high-performing teams, as well as how you’ve driven engagement and accountability among staff.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, come ready to discuss your experience with budgets and operational KPIs. Share examples of how you've used data to inform decisions and improve profitability, showcasing your strong commercial acumen.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational discipline. Think of situations where you had to ensure compliance with regulations or implement continuous improvement initiatives, and be ready to explain your thought process and outcomes.
