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- Tasks: Ensure smooth operations and deliver exceptional guest experiences at a luxury wellness retreat.
- Company: Join a luxury wellness retreat focused on wellbeing and hospitality.
- Benefits: Enjoy competitive salary, wellness perks, and professional development opportunities.
- Why this job: Be part of a team that promotes mindfulness and outstanding service in a serene environment.
- Qualifications: Experience in hospitality management and excellent customer service skills required.
- Other info: Flexible hours with a supportive and inspiring work culture.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an enthusiastic and experienced Duty Manager to join a team at a luxury wellness retreat. This role is responsible for ensuring the smooth day-to-day operation of the retreat, delivering exceptional guest experiences, and supporting the wider team across hospitality, wellness, and operational functions. The ideal candidate will be passionate about wellbeing, hospitality, and providing outstanding service in a calm and welcoming environment.
Key Responsibilities
- Resolve any guest issues efficiently and professionally
- Support the delivery of wellness programmes, activities, and events
- Oversee daily operations across the retreat including reception, wellness areas, accommodation, and facilities
- Manage shift operations and ensure smooth service delivery
- Coordinate with different departments including spa, housekeeping, kitchen, and wellness practitioners
- Supervise and support team members during shifts
- Support training and onboarding of new team members
- Ensure compliance with health, safety, and hygiene regulations
- Carry out routine checks of facilities and report any maintenance issues
- Act as the responsible manager on duty during shifts
- Support booking systems, guest records, and daily reporting
- Monitor guest feedback and assist with continuous service improvements
- Assist management with operational tasks and reporting where required
Skills & Experience
- Previous experience in a Duty Manager, Hospitality Supervisor, or Front of House Management role
- Experience within hospitality, wellness, spa, retreat, or boutique hotel environments preferred
- Excellent customer service and communication skills
- Strong organisational and problem-solving abilities
- Ability to remain calm and professional in a fast-paced environment
- Passion for wellbeing, mindfulness, and guest experience
Personal Attributes
- Friendly, positive, and approachable personality
- Strong leadership and team support skills
- Highly organised with great attention to detail
- Flexible and willing to work weekends, evenings, and holidays when required
Benefits
- Competitive salary
- Staff wellness benefits and retreat access
- Training and professional development opportunities
- Supportive and inspiring work environment
- Staff discounts and perks
Duty Manager in Grays employer: The Wellness Agency
Contact Detail:
The Wellness Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Grays
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and wellness sectors. Attend industry events or join online groups where you can meet people who might know about openings or can refer you directly.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for wellbeing and hospitality shine through. Share personal stories that highlight your experience and how you handle guest issues with grace.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for situational questions! Think about how you would handle specific scenarios related to guest experiences or team management. Practising these responses will help you feel more confident during interviews.
We think you need these skills to ace Duty Manager in Grays
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wellbeing and hospitality shine through. We want to see how much you care about providing outstanding service and creating a welcoming environment for our guests.
Tailor Your Experience: Make sure to highlight your previous experience in similar roles, especially in hospitality or wellness settings. We’re looking for specific examples that demonstrate your skills in managing operations and resolving guest issues.
Be Professional Yet Approachable: Your written application should reflect your friendly and positive personality. Use a warm tone while maintaining professionalism, as this is key to fitting into our team culture at the retreat.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at The Wellness Agency
✨Know the Retreat Inside Out
Before your interview, take some time to research the wellness retreat thoroughly. Understand its values, services, and any unique offerings. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you resolved guest issues or enhanced their experience. Be ready to discuss how you handle difficult situations while maintaining a calm and professional demeanour.
✨Demonstrate Team Leadership
Highlight your leadership skills by sharing instances where you've successfully managed a team or supported colleagues. Discuss how you foster a positive work environment and ensure smooth operations, especially during busy periods.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Duty Manager and how you would address them. This shows your proactive approach and readiness for the role.