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- Tasks: Welcome clients, manage bookings, and ensure a pristine spa environment.
- Company: Join a luxury spa in the heart of London, known for exceptional service.
- Benefits: Enjoy a dynamic team atmosphere and opportunities for growth in the beauty industry.
- Why this job: Perfect for energetic individuals eager to learn and provide top-notch customer care.
- Qualifications: 2+ years in the beauty/spa industry with strong organisational and multitasking skills.
- Other info: Ideal for those passionate about delivering 5-star experiences in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
A luxury spa based in the heart of London is looking for an exceptional Front of House professional. They are seeking a full-time, hardworking and approachable person. If you are energetic, motivated, looking to learn more and grow in the industry, you will go very far. The ideal candidate has a warm personality, is team-oriented, organised with a focus on attention to detail, and provides impeccable customer service. If you would like to be part of a dynamic team, treating clients with the highest level of care and service, this is the job for you!
Requirements:
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Minimum 2 years’ experience in the beauty/spa industry.
- Excellent organisational skills with great attention to detail.
- Strong multitasking and time-management skills, with the ability to prioritise tasks.
Responsibilities include:
- Meet and greet clients.
- Booking appointments.
- Ensuring a high standard of hygiene throughout the spa.
- Coordinating and managing the diary.
- Ensure all the client’s needs are met while visiting the spa to deliver 5-star customer service.
- Record keeping for client’s database.
- Ad hoc receptionist and administrative tasks.
- Cashiering and sale of products.
Front of House employer: The Wellness Agency
Contact Detail:
The Wellness Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with the luxury spa industry by visiting local spas and observing their customer service practices. This will give you insights into what makes a great Front of House experience and help you stand out during interviews.
✨Tip Number 2
Network with professionals in the beauty and spa industry. Attend industry events or join online forums to connect with others who can provide valuable advice and potentially refer you to job openings.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for a busy day at a spa. This will demonstrate your ability to manage time effectively and prioritise tasks, which is crucial for the Front of House role.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience in handling difficult situations with grace will impress potential employers.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the beauty or spa industry. Emphasise your previous roles as a Receptionist or Front Office Representative, showcasing your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your warm personality and customer service skills. Mention specific examples of how you've provided exceptional service in past roles and express your enthusiasm for joining a dynamic team.
Highlight Relevant Skills: In your application, clearly outline your multitasking and time-management abilities. Provide examples of how you've successfully prioritised tasks in a busy environment, which is crucial for a Front of House role.
Showcase Your Passion: Convey your motivation to learn and grow within the industry. Mention any additional training or certifications you have pursued related to customer service or the beauty sector, demonstrating your commitment to professional development.
How to prepare for a job interview at The Wellness Agency
✨Showcase Your Customer Service Skills
As a Front of House professional, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for clients, demonstrating your warm personality and attention to detail.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills. Be ready to discuss how you manage your time and prioritise tasks effectively, especially in a busy environment like a luxury spa. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Role-Specific Questions
Expect questions related to your experience in the beauty/spa industry. Brush up on common practices, trends, and customer expectations in this field. Showing that you are knowledgeable will impress the interviewers.
✨Exude Energy and Motivation
Since the company is looking for an energetic and motivated individual, make sure your enthusiasm shines through during the interview. Share your passion for the industry and your eagerness to learn and grow within the team.
