At a Glance
- Tasks: Lead a passionate team, ensuring exceptional service and smooth operations in a vibrant pub environment.
- Company: Join St Austell Brewery, a historic brand crafting quality beers and experiences for over 175 years.
- Benefits: Enjoy competitive bonuses, discounts on food and drink, and fantastic training opportunities.
- Other info: Be part of a supportive culture that values your development and ideas.
- Why this job: Make a real impact in a dynamic role with clear pathways to career growth.
- Qualifications: Experience in hospitality management and a passion for motivating teams.
The predicted salary is between 26000 - 30000 £ per year.
Experience more with St Austell Brewery as an Assistant Manager in our iconic Wellington Bristol site! For over 175 years, St Austell Brewery has been crafting quality beers, running award-winning pubs and serving communities across the South West. Today, we're a leading brewing, hospitality and drinks wholesale business, united by a shared purpose: brewing great experiences for generations to come. Through our commitment to sustainability and forming strong partnerships, we're helping to protect the people, places and communities that make our region special.
This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.
About You:Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently. Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go. Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary. You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times. You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team. Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed. A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away. You know health and safety regulations like the back of your hand. Team members see you as an inspiring role model and know they can depend on you for support and development. You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.
What we offer in return:- Competitive bonus scheme
- 30% discount on food & drink within our managed pubs
- 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
- 50% discount on accommodation within the managed estate
- Fantastic training & career development opportunities
- Pension Scheme - 4% Employee and Employer or increase to 5%
- Cycle to work scheme
- Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
- Westfield Rewards – Shopping rewards
- Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
- Access to Thrive, our learning platform packed with training, resources and development opportunities
- Clear career pathways designed to help you grow
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. We politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.
Assistant Manager employer: The Wellington, Bristol
The Wellington in Bristol is an exceptional employer, offering a vibrant work culture where team members are encouraged to thrive and develop their skills. With competitive benefits including bonuses, a company pension, and generous discounts, employees enjoy a rewarding experience while contributing to a lively atmosphere that prioritises guest satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Wellington, Bristol. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Wellington, Bristol
Don't be shy about reaching out to The Wellington, Bristol directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Wellington, Bristol and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Wellington, Bristol
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
