At a Glance
- Tasks: Lead a passionate team and ensure exceptional guest experiences at a historic hotel.
- Company: Join the St Austell Brewery family in a picturesque coastal village.
- Benefits: Enjoy discounts, tips, flexible working, and career progression opportunities.
- Other info: Embrace a family-friendly culture with a focus on personal development.
- Why this job: Be a key player in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in hospitality and a knack for motivating teams.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an Assistant Manager to help us deliver experiences that delight. This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager. The Wellington Hotel dates back to the 16th century and lies within the picturesque coastal village of Boscastle. This historic family‑friendly destination is one of the oldest coaching inns in Cornwall and boasts a popular pub, restaurant, and overnight accommodation. Boscastle is set along the county’s dramatic north coast, with spectacular walking trails and golden beaches on its doorstep. It’s a go‑to for locals and visitors alike.
About You: Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently. Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get‑go. Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary. You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times. You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team. Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed. A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away. You know health and safety regulations like the back of your hand. Team members see you as an inspiring role model and know they can depend on you for support and development. You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.
What we offer you in return:
- 30% off food and drink in our pubs
- 50% off overnight stays in our pubs
- Tips Bonus Scheme
- Discount scheme across hundreds of retailers
- Cycle to work scheme on select roles
- Learning and development opportunities
- Career progression
- Meal provided for shifts over 6 hours (up to the value of £10)
- Family‑friendly policies
- Flexible working
- Paid time off to volunteer
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Assistant Manager employer: The Wellington, Boscastle
The Wellington, located in the picturesque Boscastle, is an excellent employer that prioritises a friendly and inclusive work culture. With flexible hours and opportunities for personal development, team members can thrive in a supportive environment while enjoying the perks of working in a vibrant pub and restaurant setting. Join us to be part of a dedicated team that values your contributions and ensures every guest has a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and don’t be shy about letting them know you’re on the lookout for an Assistant Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Knowing what makes the Wellington Hotel special will help you stand out. Plus, think of examples from your past experience that show how you can motivate a team and deliver exceptional service.
✨Tip Number 3
Practice your pitch! When you get the chance to meet someone from the company, whether it’s at a networking event or a casual chat, be ready to share why you’d be a great fit as an Assistant Manager. Keep it friendly and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to connect with us directly.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to motivate a team and create delightful experiences for our guests.
Tailor Your Experience:Make sure to highlight your relevant experience in similar roles. We’re looking for someone who can step in for the General Manager, so share examples of when you've taken charge and supported your team effectively.
Attention to Detail:We love a keen eye for detail! In your application, mention how you’ve maintained high standards in previous positions, whether it’s through customer feedback or managing admin tasks. This will show us you’re the right fit for keeping everything running smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Wellington Hotel.
How to prepare for a job interview at The Wellington, Boscastle
✨Know the Venue Inside Out
Before your interview, take some time to research the Wellington Hotel and its history. Familiarise yourself with its offerings, from the pub to the accommodation. This will not only impress the interviewers but also help you understand how you can contribute to creating delightful experiences for guests.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and support your team. Prepare examples of how you've successfully led a team in the past, especially during busy times. Highlight your ability to step in for the General Manager and maintain high standards, as this will demonstrate your readiness for the role.
✨Emphasise Customer Service Excellence
Customer feedback is crucial in this role. Be ready to discuss how you've handled customer feedback in previous positions and how you’ve adapted services to improve guest experiences. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Prepare Questions About Development Opportunities
Since you're keen on progressing to a General Manager role, prepare thoughtful questions about career development within the company. This shows your ambition and commitment to growth, which aligns perfectly with their values of supporting employee development.
