At a Glance
- Tasks: Lead daily operations and ensure exceptional service in a vibrant pub restaurant hotel.
- Company: The Wellington Arms, known for its warm hospitality and stylish boutique rooms.
- Benefits: Collaborative environment, career development opportunities, and a focus on team happiness.
- Other info: Dynamic role with opportunities to oversee weddings and private events.
- Why this job: Join a high-performing team and create memorable experiences for guests at events and dining.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Assistant Manager role at a busy pub restaurant hotel, delivering warm hospitality across breakfast, lunch, dinner, and events.
You will lead daily operations, champion service excellence, support and motivate the team, assist with rotas, planning and admin, oversee weddings and events, and support hotel operations for 25 boutique rooms.
Responsibilities
- Lead daily operations across the pub, restaurant, hotel, and events to ensure smooth, efficient service.
- Champion service excellence across all dining periods and events.
- Support and motivate the team to build a positive, high-performing culture.
- Assist with rotas, planning, and administrative tasks to maintain smooth operations.
- Oversee weddings, events, and private dining, delivering seamless guest experiences.
- Support hotel operations to ensure 25 boutique rooms are guest-ready.
- Maintain a guest-first mindset to create warm, memorable experiences.
- Demonstrate strong commercial awareness, including understanding of KPIs, stock, labour, and revenue.
- Develop the team through coaching, motivation, and capability-building.
- Maintain operational confidence by overseeing bar, restaurant, hotel, and events.
- Maintain a calm, solutions-focused attitude during busy services.
- Uphold high standards for service, presentation, and guest satisfaction.
- About The Wellington Arms
With 25 stylish bedrooms, exceptional dining, a vibrant bar, elegant private event spaces, and views across rolling Hampshire farmland, The Wellington Arms offers warmth, quality, and relaxed luxury.
As Assistant Manager, you will help lead a busy, high-performing site known for its seasonal menus, award-winning hospitality, weddings, celebrations, and business stays.
Why You’ll Love Working With Us
At The Wellington Arms, we believe great hospitality starts with a happy team.
You'll enjoy being part of a collaborative, customer-focused environment that values quality, teamwork, and career development.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Wellington Arms. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Wellington Arms
Don't be shy about reaching out to The Wellington Arms directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Wellington Arms and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Wellington Arms
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
