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- Tasks: Deliver five-star service and anticipate guest needs in a luxury hotel.
- Company: Join The Wellesley Knightsbridge, a prestigious hotel in London's Knightsbridge district.
- Benefits: Enjoy discounted room rates, career progression, free meals, and social events.
- Why this job: Be part of a legacy of excellence in luxury hospitality with a focus on guest satisfaction.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
- Other info: Must be eligible to live and work in the UK; flexible hours required.
The predicted salary is between 30000 - 42000 £ per year.
An exceptional opportunity has arisen to join The Wellesley Knightsbridge as a Night Butler. Ready to be part of something truly exceptional? Welcome to The Wellesley Knightsbridge, where luxury meets legacy in London's prestigious Knightsbridge district. Step into a world of Art Deco grandeur and sophistication, where every detail is crafted to exceed expectations. Our exquisitely designed rooms and suites offer lavish comfort, our Italian restaurant delights with authentic flavours, and our exclusive cigar lounge invites indulgence. With dedicated service, every moment is tailored to perfection.
Why Join The Wellesley Knightsbridge? Join a legacy of excellence as part of City and Country Hotels Ltd., alongside our sister hotels, No. 10 Manchester Street and The Langley. The Langley and The Wellesley Knightsbridge are proud members of the Marriott family and Luxury Collection. We are committed to unparalleled luxury experiences, valuing exceptional service, and creating unforgettable memories for our guests. Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.
As a Night Butler, your responsibilities will include, but are not limited to, the following:
- Provide an "Above and Beyond" guest experience by delivering five-star service and anticipating guest needs.
- Prepare and service guest rooms according to individual preferences, including special requests and personalized services such as unpacking, packing, garment care, turn-down service, and in-room dining setup.
- Welcome guests, and offer a comprehensive introduction to hotel services and facilities.
- Efficiently manage guest requests, including room service, concierge services, special arrangements, and handling Night Room Service operations while adhering to brand standards.
- Act as a liaison between guests and various hotel departments to ensure seamless service delivery and clear communication of guest preferences.
- Monitor security by controlling access to guest rooms, conducting night security and fire walks, and enforcing hotel safety protocols.
- Document and report security or safety incidents, ensuring compliance with emergency procedures for fire, medical emergencies, and evacuations.
- Manage wake-up call services, hot beverage preparations, and minibar stock, ensuring accurate posting of chargeable services in Opera PMS.
- Promptly resolve guest complaints or issues to ensure satisfaction and retention, while maintaining strict confidentiality regarding guest information.
- Collect and act on guest feedback to continuously improve service delivery and uphold the hotel's luxury standards.
Our Ideal Night Butler:
- Experience in luxury hospitality, preferably within a five-star hotel setting.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and Opera PMS.
- Ability to work in a dynamic, fast-paced environment with flexibility and adaptability.
- Strong attention to detail, organizational skills, and ability to multitask.
- Exceptional communication and interpersonal skills with cultural sensitivity.
- Availability to work weekends, bank holidays, and overnight shifts.
- A proactive and guest-focused mindset with a passion for delivering high-end hospitality.
As a Night Butler, you will play a crucial role in providing exceptional guest experiences.
Benefits you would get as a Night Butler (Conditions apply):
- Rooms Service Charge - Equally shared
- Discounted room rates at Marriott properties worldwide
- Full-time Position
- Pension scheme
- Referral bonus scheme
- 20% discount at Marriott F&B outlets worldwide
- Career progression opportunities
- Free meals on duty
- Free uniform & dry-cleaning services
- Social events and activities
If you demonstrate great communication skills, a strong work ethic, and a commitment to delivering exceptional luxury service, we would love to hear from you!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Butler employer: The Wellesley
Contact Detail:
The Wellesley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Butler
✨Tip Number 1
Familiarise yourself with The Wellesley Knightsbridge and its unique offerings. Understanding the hotel's luxury services and Art Deco style will help you speak confidently about how you can enhance the guest experience during your interview.
✨Tip Number 2
Highlight your previous experience in luxury hospitality, especially in five-star environments. Be ready to share specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the expectations for a Night Butler.
✨Tip Number 3
Demonstrate your adaptability and ability to work in a fast-paced environment. Prepare to discuss situations where you've successfully managed multiple tasks or requests simultaneously, showcasing your organisational skills and attention to detail.
✨Tip Number 4
Emphasise your communication skills and cultural sensitivity. As a Night Butler, you'll be interacting with diverse guests, so sharing experiences that highlight your interpersonal skills will make you stand out as a candidate who can provide exceptional service.
We think you need these skills to ace Night Butler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Butler position. Understand the key responsibilities and required skills, such as providing five-star service and managing guest requests.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury hospitality, particularly in five-star settings. Emphasise your communication skills, attention to detail, and any specific experience with systems like Opera PMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for high-end hospitality. Mention specific examples of how you've gone 'Above and Beyond' in previous roles to enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Butler role.
How to prepare for a job interview at The Wellesley
✨Showcase Your Luxury Hospitality Experience
Make sure to highlight any previous experience in luxury hospitality, especially within a five-star hotel setting. Be prepared to discuss specific examples of how you provided exceptional service and exceeded guest expectations.
✨Demonstrate Attention to Detail
As a Night Butler, attention to detail is crucial. During the interview, share instances where your meticulous nature made a difference in guest satisfaction or operational efficiency. This will show that you understand the importance of every little detail in luxury service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of scenarios where you successfully resolved issues or went above and beyond for a guest, showcasing your proactive mindset.
✨Familiarise Yourself with Hotel Services
Research The Wellesley Knightsbridge and its services thoroughly. Being knowledgeable about the hotel's offerings will allow you to answer questions confidently and demonstrate your genuine interest in the role and the establishment.
