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- Tasks: Assist in selling three luxury boutique hotels and manage reservations.
- Company: Join a dynamic team in a prestigious London-based hotel group.
- Benefits: Enjoy competitive pay, flexible hours, and potential for remote work.
- Why this job: Be part of a vibrant culture while working with luxury brands that make an impact.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn.
- Other info: Located in the heart of Mayfair, perfect for networking and career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated Cluster Reservations Agent who wishes to join our dynamic Reservations & Revenue team based in our head office in Mayfair, London to assist towards the effective selling of three unique luxury boutique hotels:
- The Wellesley Knightsbridge a Luxury Collection Hotel, London
- The Langley a Luxury Collection Hotel, Buckinghamshire
- Number 10 Manchester Street, Marylebone
Cluster Reservations Agent employer: The Wellesley
Contact Detail:
The Wellesley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Agent
✨Tip Number 1
Familiarise yourself with the luxury hotel market in London and beyond. Understanding the unique selling points of The Wellesley, The Langley, and Number 10 will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with current employees or others in similar roles to gain insights and advice.
✨Tip Number 3
Showcase your customer service skills. As a Cluster Reservations Agent, you'll be dealing with guests directly, so think of examples from your past experiences that highlight your ability to provide exceptional service.
✨Tip Number 4
Research the latest trends in reservations technology and revenue management. Being knowledgeable about tools and systems used in the industry can set you apart from other candidates.
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Cluster Reservations Agent position. Tailor your application to highlight relevant experience in reservations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the hospitality industry, particularly in reservations or sales roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive revenue.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific hotels you admire from their portfolio and explain how your skills align with their needs. Personalise it to show genuine interest.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role in reservations.
How to prepare for a job interview at The Wellesley
✨Know the Hotels Inside Out
Familiarise yourself with the three luxury boutique hotels you'll be representing. Understand their unique features, services, and target clientele. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Cluster Reservations Agent, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales experience and how you've successfully contributed to revenue growth in previous roles. Think of specific strategies you've used to upsell or cross-sell services, as this will be crucial in this position.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
