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- Tasks: Assist in selling luxury hotel reservations and ensure exceptional guest experiences.
- Company: Join a dynamic team representing three unique luxury boutique hotels in London.
- Benefits: Enjoy discounts on stays, bespoke training, and uniform dry cleaning services.
- Why this job: Be part of a prestigious brand and deliver five-star service in a vibrant environment.
- Qualifications: Strong communication skills and experience in a similar role are essential.
- Other info: Candidates must be eligible to live and work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated Cluster Reservations Agent who wishes to join our dynamic Reservations & Revenue team based in our head office in Mayfair, London to assist towards the effective selling of three unique luxury boutique hotels: The Wellesley Knightsbridge, The Langley, and Number 10 Manchester Street.
The ideal candidate will be an excellent team player, strongly organised with outstanding communication skills. We will be considering candidates that have worked within a similar environment.
Our Cluster Reservations Agent will be responsible for:
- Answering, processing and confirming guest reservation enquiries upon LQA standards.
- Updating reservations, cancellations and amendments on the PMS.
- Proactively using customer service and sales skills to identify potential guest needs, making accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
- Communicating successfully with other departments in the hotels to ensure a smooth delivery of guest experiences.
- Implementing and supporting activities and packages agreed by the Commercial team.
Our hotels:
- The Wellesley, overlooking the Royal Hyde Park amidst the glamour of Knightsbridge, is London's finest and first grand-boutique-hotel that combines sophisticated luxury with captivating grandeur and uncompromising service.
- The Langley is an exclusive country manor home with unparalleled guestrooms and suites alongside an extensive health and wellness spa facility. The property and estate has been restored to reflect its iconic legacy.
- Ten Manchester Street is a historical boutique hotel in the heart of Marylebone High Street, with its guestrooms housed in a beautiful Edwardian building. Located in close proximity to Regents Park.
Our next Cluster Reservations Agent should be a professional who is passionate about the experiential luxury hospitality industry, has a willingness to deliver a natural and yet exceptional luxury five-star service to our guests and act as a Luxury Collection (Marriott International) brand ambassador.
In return, we offer the following employee benefits (conditions apply):
- Discount rates for stays and F&B in all Marriott properties.
- Bespoke training programmes.
- Uniform dry cleaning service.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We look forward to hearing from you!
Cluster Reservations Agent employer: The Wellesley
Contact Detail:
The Wellesley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Agent
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially the unique offerings of The Wellesley, The Langley, and Ten Manchester Street. Understanding their brand values and guest expectations will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling reservations and guest inquiries. Role-playing scenarios can be a great way to prepare for potential questions about how you would manage various guest situations.
✨Tip Number 3
Network with professionals in the luxury hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Cluster Reservations Agent position.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock reservation system. This could involve creating a simple spreadsheet to track hypothetical bookings, cancellations, and amendments, showcasing your ability to manage multiple tasks efficiently.
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in reservations or customer service roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of the role. Mention specific skills such as communication and organisation, and provide examples of how you've successfully handled similar responsibilities in the past.
Showcase Your Customer Service Skills: In your application, emphasise your ability to identify guest needs and provide exceptional service. Include any relevant achievements or experiences that demonstrate your capability in enhancing guest experiences and maximising revenue.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Wellesley
✨Show Your Passion for Luxury Hospitality
Make sure to express your enthusiasm for the luxury hospitality industry during the interview. Share specific experiences that highlight your passion for providing exceptional service and how you can contribute to creating memorable guest experiences.
✨Demonstrate Strong Communication Skills
As a Cluster Reservations Agent, communication is key. Prepare examples of how you've effectively communicated with team members and guests in previous roles. Highlight any situations where your communication skills led to positive outcomes.
✨Be Organised and Detail-Oriented
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks and ensure accuracy in reservations. You might want to share tools or methods you use to stay organised and efficient.
✨Understand the Hotels and Their Unique Offerings
Familiarise yourself with the three hotels mentioned in the job description. Research their unique features and services so you can speak knowledgeably about them. This will show your genuine interest in the role and help you connect with the interviewers.
