At a Glance
- Tasks: Lead operations, manage contracts, and ensure compliance in a dynamic environment.
- Company: Join The Well Group, a growing leader in compliance and facilities management.
- Benefits: Competitive salary, career growth, and the chance to shape operational excellence.
- Other info: Exciting opportunity to work with diverse clients and drive continuous improvement.
- Why this job: Make a real impact in a pivotal leadership role with ambitious expansion plans.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 65000 - 65000 £ per year.
The Well Group Limited is a specialist compliance and facilities management provider delivering Water Hygiene, Legionella Control, Plumbing & Heating and Facilities Management services throughout London and the South East. Our clients include Local Authorities, Schools, NHS organisations, Housing Associations and Commercial Property Owners.
As part of our growth strategy, we are actively expanding our Electrical, Fire & Security and Training divisions and are seeking an experienced Operations Manager to lead and execute the delivery of our procedures and services and support the next phase of our growth.
This is a key leadership role within the business, responsible for the day-to-day operational delivery of contracts, projects and compliance activities. Reporting directly to the Managing Director, you will oversee Supervisors, Compliance Personnel, Administrators and operational support functions, ensuring services are delivered safely, compliantly, profitably and in accordance with company procedures.
You will take ownership of operational delivery from instruction through to invoicing, ensuring resources, systems, processes and personnel are effectively managed to support customer satisfaction, profitability and sustainable growth.
Key Responsibilities- Manage the day-to-day operational delivery of all contracts and services.
- Lead and support Supervisors, Compliance Personnel, Administrators and operational support staff.
- Ensure works are delivered efficiently from instruction through to completion and invoicing.
- Monitor operational performance across all divisions.
- Manage labour allocation, scheduling and resource planning.
- Oversee subcontractor performance and supplier relationships.
- Drive continuous improvement across operational systems and procedures.
- Ensure contractual KPIs and service levels are achieved.
- Monitor profitability and margins across contracts and projects.
- Review operational performance and identify opportunities for improvement.
- Ensure jobs progress efficiently through to invoicing and payment.
- Support commercial decision making through operational reporting and analysis.
- Work closely with the Compliance Manager to maintain company accreditations and certifications.
- Support annual audits and accreditation renewals.
- Ensure operational teams work in accordance with company quality management systems, policies and procedures.
- Maintain compliance with contractual, statutory and regulatory obligations.
- Promote a culture of quality, safety and continuous improvement.
- Support procurement activities and supplier management.
- Assist with tender submissions, framework applications and bid opportunities.
- Participate in pricing exercises and operational reviews.
- Contribute to quality responses, mobilisation plans and delivery methodologies.
- Support the growth of new service lines and contracts.
- Oversee the effective use of Joblogic and operational systems.
- Monitor operational KPIs and management information.
- Support payroll processes in conjunction with the Accounts Team.
- Ensure operational records, reports and documentation are maintained accurately.
- Develop and improve operational procedures and reporting systems.
- Proven experience in an Operations Manager, Head of Operations or Senior Contract Management role.
- Experience within Facilities Management, Compliance Services, Building Services, Water Hygiene, M&E or a related sector.
- Strong leadership and people management skills.
- Experience managing operational delivery teams.
- Strong commercial awareness and understanding of contract profitability.
- Experience managing KPIs, SLAs and customer relationships.
- Excellent organisational and communication skills.
- Full UK Driving Licence.
- Experience working with Local Authorities, Schools, NHS or Public Sector clients.
- Experience within Water Hygiene, Legionella Control or Statutory Compliance services.
- Experience using Joblogic or other CAFM systems.
- Knowledge of ISO management systems and accreditation processes.
- Experience supporting procurement and tender submissions.
- Contracts delivered safely, compliantly and profitably.
- KPI and SLA targets consistently achieved.
- Company accreditations successfully maintained.
- High levels of customer satisfaction.
- Operational processes consistently followed.
- Efficient management of operational teams and resources.
- Successful support of tender and procurement activities.
- Reduction in operational issues requiring Managing Director intervention.
This is an exciting opportunity to join a growing compliance and facilities management business with ambitious plans for expansion across Water Hygiene, Facilities Management, Electrical Services, Fire & Security and Training. You will play a pivotal role in shaping operational excellence, supporting growth and helping build a business recognised for quality, compliance and customer service.
To apply, please submit your CV together with a short covering statement outlining your relevant experience and achievements.
Operations Manager employer: The Well Group
The Well Group Limited is an exceptional employer, offering a dynamic work environment in Northwood, Middlesex, where you can lead operational excellence in a growing compliance and facilities management business. With a strong focus on employee development, a culture of continuous improvement, and the opportunity to work with diverse clients including NHS organisations and Local Authorities, you will find meaningful and rewarding employment while contributing to the company's ambitious expansion plans.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like The Well Group looking for candidates who are engaged and informed.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at The Well Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at The Well Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with The Well Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
