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- Tasks: Support maintenance contracts with scheduling, reporting, and client communication.
- Company: The Well Group, a leader in property management services across London.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in contract support and proficiency in Microsoft Office required.
- Other info: Office-based role in Northwood with a focus on teamwork and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
The Well Group is a multidisciplinary provider of statutory maintenance and compliance management services across London and the South East. We specialize in delivering tailored solutions to meet the diverse needs of our clients in the region. With a focus on quality and efficiency, our team ensures seamless management and maintenance of buildings and facilities. We are committed to excellence and customer satisfaction, creating sustainable and innovative solutions for property management.
This is a full-time, on-site role located in Northwood for a Contract Support Administrator. The Contract Support Administrator is responsible for providing comprehensive administrative and operational support to planned preventative maintenance (PPM) and reactive maintenance contracts. The role is central to ensuring contract compliance, efficient scheduling of engineers, accurate reporting, and effective communication with clients.
This is an office-based role, supporting the day-to-day delivery of maintenance contracts by utilising Joblogic and Microsoft applications to manage workflows, customer portals, reporting, DBS compliance, and work-in-progress (WIP) tracking.
Key Responsibilities- Contract & PPM Administration
- Support the administration of planned preventative maintenance (PPM) and reactive maintenance contracts.
- Maintain accurate contract records, asset data, and service schedules within Joblogic.
- Ensure all PPM visits are scheduled, completed, and closed out in line with contract requirements and SLAs.
- Scheduling & Engineer Coordination
- Schedule engineers for PPM and reactive works using Joblogic.
- Liaise with engineers to confirm availability, attendance, and job progress.
- Monitor job statuses and reallocate resources where necessary to meet deadlines and KPIs.
- Joblogic & Systems Management
- Use Joblogic to raise, update, and close jobs accurately.
- Upload and manage service reports, certification, and supporting documentation.
- Maintain data integrity across the system, ensuring jobs are correctly coded and invoicing-ready.
- Reporting & Customer Portal Management
- Manage customer portals, ensuring reports and compliance documents are uploaded on time.
- Generate and issue PPM completion reports, service reports, and contract performance data.
- Respond to client queries relating to reports, job statuses, and documentation.
- DBS & Compliance Management
- Manage DBS records for engineers, ensuring checks are valid and up to date.
- Track expiry dates and coordinate renewals where required.
- Support wider compliance administration, including training records and certifications.
- Work in Progress (WIP) & Financial Support
- Maintain and update WIP trackers to monitor open jobs and outstanding works.
- Support the contracts and accounts teams with accurate job and cost information.
- Assist in identifying delays, missing reports, or jobs preventing invoicing.
- General Administration & Support
- Handle incoming emails and calls related to maintenance works and scheduling.
- Support the wider operations team with ad hoc administrative tasks.
- Maintain organised digital filing systems using Microsoft applications.
- Previous experience in a contract support, facilities, or maintenance administration role.
- Experience using Joblogic or similar CAFM / job management systems.
- Strong organisational and time management skills.
- Confident user of Microsoft Office applications (Outlook, Excel, Word, Teams).
If this is a role you can do Well, please get in touch!
Contract Administrator in Northwood employer: The Well Group
Contact Detail:
The Well Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Northwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in contract support and administration.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Contract Administrator in Northwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your experience in contract support and any relevant skills, especially with Joblogic or similar systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and experience in maintenance administration. Let us know what excites you about working with The Well Group.
Showcase Your Tech Skills: Since we use Joblogic and Microsoft applications daily, make sure to mention your proficiency with these tools. If you've used similar systems, let us know! We love candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at The Well Group
✨Know Your Joblogic
Familiarise yourself with Joblogic and similar CAFM systems before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of the software.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational and time management skills. Think of specific situations where you successfully managed multiple tasks or schedules, as this is crucial for the Contract Support Administrator role.
✨Understand Compliance and Reporting
Brush up on compliance management and reporting processes relevant to maintenance contracts. Be prepared to explain how you ensure contract compliance and manage documentation, as this will demonstrate your attention to detail and commitment to quality.
✨Engage with the Team Spirit
Since this role involves liaising with engineers and clients, practice your communication skills. Be ready to discuss how you handle client queries and coordinate with team members, showcasing your ability to work collaboratively in a fast-paced environment.
