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- Tasks: Welcome patients, manage appointments, and ensure a smooth experience in our clinic.
- Company: Join The Well Being BY CUBEX, a high-end hearing healthcare clinic in Central London.
- Benefits: Part-time role with flexible hours and a supportive team environment.
- Why this job: Make a real difference in patients' lives while working in a professional setting.
- Qualifications: Organised, articulate, and empathetic individuals are encouraged to apply.
- Other info: Opportunity to grow within a caring and dynamic healthcare team.
The predicted salary is between 13 - 16 £ per hour.
We’re hiring at The Well Being BY CUBEX. I’m looking for a Patient Relations & Customer Services Host to join our front‑of‑house team at our Central London clinic on a part‑time basis. This role sits at the heart of the patient experience. It’s about hosting, not just reception – welcoming people warmly, managing appointments and enquiries with care, and supporting the smooth daily rhythm of a high‑end hearing healthcare clinic.
You’ll work closely with our clinical and patient relations teams, helping ensure that every patient, referrer and guest feels genuinely looked after, from first contact to follow‑up. If you’re organised, articulate, empathetic, and take pride in making people feel at ease in a professional healthcare environment, we’d love to hear from you.
The full role description is available on request.
Patient Relations and Customer Service employer: The Well Being BY CUBEX
Contact Detail:
The Well Being BY CUBEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Relations and Customer Service
✨Tip Number 1
Make sure to research The Well Being BY CUBEX before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Patient Relations & Customer Services Host, you'll need to articulate clearly and empathetically. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed appointments or handled customer enquiries in the past. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of patient relations.
We think you need these skills to ace Patient Relations and Customer Service
Some tips for your application 🫡
Show Your Warmth: In your application, let your personality shine through! We want to see how you can make patients feel welcome and at ease. Share a little about your experience in customer service and how you connect with people.
Be Organised: Since this role involves managing appointments and enquiries, it’s crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Highlight Empathy: Empathy is key in healthcare. Use your application to showcase times when you've gone above and beyond to support someone. This will help us see how you can contribute to our patient relations team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Well Being BY CUBEX
✨Know the Company Inside Out
Before your interview, take some time to research The Well Being BY CUBEX. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Patient Relations & Customer Services Host, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns or made someone feel at ease. This will demonstrate your ability to connect with patients and create a welcoming environment.
✨Practice Your Communication Skills
Articulate communication is crucial in this role. Consider doing mock interviews with a friend or family member to practice responding to common interview questions. Focus on speaking clearly and confidently, as well as listening actively to any questions posed by the interviewer.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of thoughtful questions to ask about the role, the team, and the clinic's approach to patient care. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.