At a Glance
- Tasks: Welcome patients, manage appointments, and assist with administrative tasks in a dynamic environment.
- Company: Join The Welby Practice, a forward-thinking network of medical practices in Lincolnshire.
- Benefits: Enjoy NHS pension, sick pay, free parking, and 28 days annual leave plus bank holidays.
- Other info: Join a supportive team that values innovation and personal growth.
- Why this job: Be the friendly face of healthcare and make a real difference in patient care.
- Qualifications: Customer service experience, IT skills, and excellent communication are essential.
The predicted salary is between 20790 - 25410 £ per year.
Medical Receptionist – Join Our Exceptional Team at The Welby Practice. This isn’t your ordinary reception job. At The Welby Practice, you’ll be the friendly face our patients see first—and a vital part of keeping our practice running smoothly behind the scenes. If you’re organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a full time receptionist to work at all 3 sites, Bottesford, Harlaxton and Waltham.
What you’ll do:
- Welcome and support patients with warmth and professionalism
- Manage appointments, patient enquiries, and messages
- Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
- Call patients to advise on results or schedule follow-up appointments
- Handle samples and associated paperwork
- Liaise with clinical teams, multidisciplinary colleagues, and external agencies
Your working hours:
- 5 days per week, Monday to Friday
- 7.5 hours per day, between 08:00–18:30, to cover opening and closing times.
Who we’re looking for:
- Experience in customer service or administration, face-to-face and over the phone
- IT literate (Microsoft Office experience a bonus)
- Experience with SystmOne preferred
- Excellent communication skills, friendly, professional, and organised
- Able to work under pressure in a fast-moving environment
- Team player willing to flex hours and duties to cover holidays and sickness
- Post subject to satisfactory DBS check
- Own transport essential for this role.
What we offer:
- NHS Pension scheme (23.7% contributions)
- Sick pay scheme
- Free parking
- 28 days annual leave plus bank holidays (pro-rata)
- Staff events and a supportive, welcoming team atmosphere
DISCOVER THE WELBY GROUP DIFFERENCE. We're a network of five practices nestled across the picturesque landscapes of Lincolnshire, catering to just over 43,500 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients. Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.
Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success. We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values—Opportunity, Enthusiasm, Supportive, Innovative, Family, and Balance—are not just words; they're principles we encourage our staff to embody and live by every day. The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Apply today and embark on a rewarding journey with us. Click the apply button, or if you have any queries, please contact Cheila at [email protected]
Receptionist/Administrator employer: The Welby Group
The Welby Group is an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. With opportunities for professional growth and a comprehensive benefits package including an NHS pension and generous annual leave, our Greater Lincolnshire location fosters a collaborative environment where every team member can thrive and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Welby Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Welby Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Welby Group:Your cover letter is your chance to shine! Tell us why you want to work at The Welby Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Welby Group!
How to prepare for a job interview at The Welby Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
