At a Glance
- Tasks: Welcome patients, manage appointments, and support our clinical teams.
- Company: Join the innovative Welby Group, transforming primary care in Lincolnshire.
- Benefits: Enjoy NHS pension, sick pay, free parking, and 28 days annual leave.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the friendly face of healthcare and make a real difference in patients' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23000 - 28000 € per year.
Medical Receptionist – Join Our Exceptional Team at Swingbridge Surgery. This isn’t your ordinary reception job. At Swingbridge Surgery, you’ll be the friendly face our patients see first—and a vital part of keeping our practice running smoothly behind the scenes. If you’re organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a part-time receptionist to work 23.5 hours per week.
What you’ll do:
- Welcome and support patients with warmth and professionalism
- Manage appointments, patient enquiries, and messages
- Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
- Call patients to advise on results or schedule follow-up appointments
- Handle samples and associated paperwork
- Liaise with clinical teams, multidisciplinary colleagues, and external agencies
Your working hours:
- Monday 13:00-18:00
- Tuesday, 14:00-18:00
- Wednesday from 13:00-18:00
- Friday from 08:00-18:30
Who we’re looking for:
- Experience in customer service or administration, face-to-face and over the phone
- IT literate (Microsoft Office experience a bonus)
- Experience with SystmOne preferred
- Excellent communication skills, friendly, professional, and organised
- Able to work under pressure in a fast-moving environment
- Team player willing to flex hours and duties to cover holidays and sickness
- Post subject to satisfactory DBS check
What we offer:
- NHS Pension scheme (23.7% contributions)
- Sick pay scheme
- Free parking
- 28 days annual leave plus bank holidays (pro-rata)
- Staff events and a supportive, welcoming team atmosphere
We're a network of five practices nestled across the picturesque landscapes of Lincolnshire, catering to just over 43,500 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients. Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.
Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success. We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values—Opportunity, Enthusiasm, Supportive, Innovative, Family, and Balance—are not just words; they're principles we encourage our staff to embody and live by every day. The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Apply today and embark on a rewarding journey with us. Click the apply button, or if you have any queries, please contact Cheila at [email protected]
Receptionist/Administrator employer: The Welby Group
At Swingbridge Surgery, we pride ourselves on being more than just a workplace; we are a community dedicated to providing exceptional patient care in a supportive and innovative environment. Our part-time Receptionist/Administrator role offers not only competitive benefits like an NHS Pension scheme and generous annual leave but also the opportunity to grow within a dynamic team that values your contributions and fosters a culture of enthusiasm and collaboration. Join us in our picturesque Lincolnshire location and be part of a forward-thinking organisation that truly cares for both its patients and its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research Swingbridge Surgery and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the work culture at Swingbridge Surgery. They might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our exceptional team.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples from your past that align with what we’re looking for, like your customer service experience or IT skills.
Keep It Professional:While we love a friendly tone, remember to keep it professional too. Use clear language, check your spelling and grammar, and ensure your application is well-structured. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at The Welby Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist at Swingbridge Surgery. Familiarise yourself with managing appointments, handling patient enquiries, and the importance of excellent communication skills. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves being the friendly face for patients, be prepared to share examples of your previous customer service experience. Highlight situations where you’ve successfully managed difficult interactions or provided exceptional support, as this will show you can handle the pressures of a fast-paced environment.
✨Brush Up on IT Skills
Being IT literate is crucial for this position, especially if you have experience with Microsoft Office and SystmOne. If you’re not familiar with SystmOne, consider doing a bit of research or watching tutorial videos to get a basic understanding. This will show your proactive attitude and willingness to learn.
✨Emphasise Teamwork and Flexibility
Swingbridge Surgery values team players who are willing to adapt to cover holidays and sickness. Be ready to discuss how you’ve worked collaboratively in past roles and your approach to flexibility. This will demonstrate that you align with their core values of support and family.
