Medical Secretary – Cliff Villages Medical Practice (Navenby & Waddington)
About the Role
Cliff Villages Medical Practice is seeking a highly organised and proactive Medical Secretary to join our supportive team across our Navenby and Waddington sites.
We welcome applications from both full-time and part-time candidates, and offer flexible working hours to support a healthy work–life balance.
This is a varied and key role supporting our clinical teams with high-quality administrative and secretarial services.
Key Responsibilities
• Provide an accurate copy typing and word-processing service for GPs and health professionals, including letters, reports, referrals, minutes, invoices and clinical correspondence
• Manage referrals using the NHS e-Referral (Choose and Book) system and other relevant systems
• Handle and resolve clinical and patient queries via AMGP and task systems
• Maintain accurate and secure electronic patient records
• Process patient registrations, deductions, duplicates, and out-of-area requests
• Manage incoming and outgoing telephone calls with external healthcare professionals, hospitals, consultants and other services
• Support GPs and clinical staff with administrative queries
• Take and distribute minutes for meetings accurately and in a timely manner
• Assist with induction of new staff, including GP registrars
• Ensure timely processing of mail
• Support data collection and statistical reporting when required
• Assist with maintaining system accuracy and general administrative duties
Who We’re Looking For
• Experienced in administration or secretarial work (healthcare experience desirable but not essential)
• Strong IT and typing skills
• Confident communicator, both written and verbal
• Highly organised with strong attention to detail
• Able to work independently and as part of a busy team
• Calm, professional and adaptable in a fast-paced environment
What We Offer
• NHS Pension Scheme (23.7% employer contribution)
• Generous annual leave entitlement (36 days including bank holidays, pro rata)
• Flexible working arrangements
• Staff wellbeing support and Employee Assistance Programme
• Monthly staff awards and social events
• Free parking
• Sick pay scheme
• Supportive team environment
• Opportunities for training, development and progression
About The Welby Group
The Welby Group is a forward-thinking network of practices across Lincolnshire, caring for over 43,500 patients. We are committed to delivering high-quality, patient-centred care while creating supportive workplaces where staff can grow and thrive.
Our values — Opportunity, Enthusiasm, Support, Innovation, Family and Balance — guide everything we do.
How to Apply
Please send your CV and covering letter outlining your experience and suitability for the role to Cheila at [email protected]
We are an equal opportunities employer and welcome applications from all backgrounds.
