At a Glance
- Tasks: Be the friendly face that greets and supports patients in a busy medical practice.
- Company: Join the Welby Group, a forward-thinking network of medical practices.
- Benefits: Enjoy generous leave, NHS pension, free parking, and professional development opportunities.
- Other info: Flexible hours with a focus on wellbeing and work-life balance.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Do you enjoy helping people? Are you friendly, approachable, and calm under pressure? Do you thrive in a busy environment where no two days are the same? If so, we’d love to hear from you.
Come and join our welcoming team at Cliff Villages Medical Practice across our Navenby and Waddington sites and become the friendly face that greets and supports our patients every day. As a Medical Receptionist, you will play a key role in delivering excellent patient care and customer service while supporting our wider clinical and administrative teams.
Your duties will include:
- Greeting and directing patients
- Managing appointments using our clinical systems
- Handling telephone enquiries
- Processing patient information and documentation
- Supporting patients with queries and requests
- Signposting patients to the most appropriate services
- Liaising with GPs, clinicians, community teams, and secondary care providers
You will be the first point of contact for many of our patients, so a warm, professional, and compassionate approach is essential.
The role is for 20 hours, Wednesday & Thursday - 13:30-18:45 & Fridays 08:45-18:45.
We are looking for someone who is:
- Experienced in customer service, ideally in a patient-facing or public-facing role
- Confident communicating both face-to-face and over the telephone
- IT literate, with Microsoft Office experience beneficial
- Experience with SystmOne desirable but not essential
- Able to work well within a busy, multi-skilled team
- Organised, adaptable, and able to work under pressure
- Friendly, professional, and compassionate
- Flexible to support holiday and sickness cover when needed
This post is subject to a satisfactory DBS check.
What We Can Offer You:
- NHS Pension Scheme (23.7% employer contribution)
- Generous annual leave entitlement of 36 days including bank holidays (pro rata for part-time employees)
- Staff social events
- Monthly employee awards
- Free parking
- Sick pay scheme
- Access to our Employee Assistance Programme
- A supportive and collaborative working environment
- Opportunities for professional development and career progression
- A strong focus on wellbeing and work-life balance
The Welby Group is a forward-thinking network of practices across Lincolnshire, providing care to over 43,500 patients. We are passionate about delivering high-quality, patient-centered care while creating supportive workplaces where our teams can grow and succeed.
Joining us means becoming part of an innovative organisation that is continually improving and evolving the way primary care is delivered. Our values — Opportunity, Enthusiasm, Support, Innovation, Family, and Balance — are at the heart of everything we do.
If you are ready to start a rewarding career with a supportive and progressive organisation, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for the role by clicking Apply Now.
For any questions about the role, please contact Cheila at [email protected]. The Welby Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Medical Receptionist employer: The Welby Group
The Welby Group is an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. With opportunities for professional growth and a comprehensive benefits package including an NHS pension and generous annual leave, our Greater Lincolnshire location fosters a collaborative environment where every team member can thrive and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Cliff Villages Medical Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the friendly face for patients. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and directing patients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral, which can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Cliff Villages Medical Practice.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your cover letter, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your application!
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in patient-facing roles. We’re looking for someone who can handle busy environments, so showcase any relevant skills that demonstrate your ability to thrive under pressure.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Cliff Villages Medical Practice!
How to prepare for a job interview at The Welby Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointments and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping people, be ready to share examples from your past experiences where you provided excellent customer service. Highlight situations where you remained calm under pressure or went the extra mile for a patient or customer.
✨Practice Common Interview Questions
Prepare for typical interview questions such as 'How do you handle difficult patients?' or 'Can you describe a time when you had to multitask?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Emphasise Your Teamwork Abilities
As a Medical Receptionist, you'll be part of a multi-skilled team. Be sure to discuss your experience working collaboratively with others, whether in a healthcare setting or another environment. This shows that you can adapt and thrive in a busy workplace.
