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- Tasks: Be the friendly face welcoming patients and providing exceptional customer service.
- Company: Join the Welby Group, a forward-thinking network of practices in Lincolnshire.
- Benefits: Enjoy generous leave, NHS pension, free parking, and professional development opportunities.
- Other info: Flexible hours available and a focus on work-life balance.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Customer service experience, IT literacy, and excellent communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading.
Come and join our lovely team at our Cleveland Practice in Gainsborough and be our friendly face to provide a warm welcome to our patients. As a Medical Receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team.
From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require. You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will work 37.5 hours per week between 08:00-18:30 Monday to Friday & Saturday from 09:00-17:00, you will also be required to cover a late shift from 18:30-20:00 between Monday to Friday which will be included in your rota.
WHOM ARE WE LOOKING FOR?
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial.
- Experience using SystmOne would be preferable.
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
Post subject to satisfactory DBS check.
WHAT WE CAN OFFER YOU
- NHS Pension Scheme (23.7% contributions)
- Generous annual leave entitlement of 36 days including bank holidays
- Staff social events
- Monthly employee awards
- Free Parking
- Sick pay scheme
- Access to the employee assistance program
- A supportive and collaborative working environment
- Opportunities for professional development and growth
- A focus on work-life balance, with flexible hours available
DISCOVER THE WELBY GROUP DIFFERENCE
We’re a network of four practices nestled across the picturesque landscapes of Lincolnshire, catering to 35,000 patients. Always forward-thinking, we’re constantly seeking ways to enhance our services for our valued patients. Joining our team means becoming a part of a dynamic and innovative organisation that’s revolutionising primary care delivery.
If you’re seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we’re eager to connect with you. Our mission is simple: to provide top-tier care tailored to each patient’s needs while fostering nurturing work environments that promote growth and success. We’re dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values - Opportunity, Enthusiasm, Support, Innovation, Family, and Balance - are not just words; they’re principles we encourage our staff to embody and live by every day.
How to Apply:
If you’re ready to embark on a fulfilling career journey with a supportive and forward-thinking organisation, submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position by clicking Apply Now. Or for any questions, reach out to Cheila at (email protected).
Join the Welby Group, where your dedication is valued and rewarded. Welby Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
GP Receptionist in Gainsborough employer: The Welby Group
Contact Detail:
The Welby Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Gainsborough
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the Welby Group. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a GP Receptionist, you'll be the friendly face patients see first. Think about examples from your past customer service roles where you've gone above and beyond to help someone. Share these stories during your interview to highlight your warm personality.
✨Tip Number 3
Be ready for role-play scenarios! In interviews for reception roles, you might be asked to handle a mock patient interaction. Stay calm, listen carefully, and respond with empathy. This will showcase your ability to thrive under pressure and your excellent communication skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Welby Group's site. This not only streamlines the process but also shows your enthusiasm for joining their team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace GP Receptionist in Gainsborough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see how you connect with people, so don’t be shy about sharing your passion for helping others!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. Mention any specific skills or experiences that relate to the role of a GP Receptionist, especially if you've used systems like SystmOne.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. Avoid jargon and keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at The Welby Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a GP Receptionist. Familiarise yourself with tasks like greeting patients, using appointment systems, and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this job is all about interacting with patients, be ready to showcase your customer service experience. Think of examples where you've gone above and beyond to help someone. A warm and friendly personality goes a long way, so let that shine through!
✨Brush Up on IT Skills
Being IT literate is key for this position. If you have experience with Microsoft Office or SystmOne, mention it! If not, consider doing a quick online tutorial to get familiar with these tools. It shows you're proactive and willing to learn.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions about the practice and team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!