At a Glance
- Tasks: Be the friendly face welcoming patients and providing exceptional customer service.
- Company: Join a forward-thinking GP practice group dedicated to improving care.
- Benefits: Enjoy generous leave, NHS pension, free parking, and professional development opportunities.
- Other info: Flexible hours and a collaborative team culture await you!
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 22000 - 25674 £ per year.
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading! Come and join our lovely team at our New Coningsby Surgery and be our friendly face to provide a warm welcome to our patients.
As a receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team. From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require.
You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers. You will work 13 hours per week on Wednesdays from 08:00-12:30 and Fridays from 08:00-17:00.
NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days of work may change.
Who are we looking for?
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial.
- Experience using SystmOne would be preferable.
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
- Post subject to satisfactory DBS check.
What we offer:
- NHS Pension Scheme (23.7% contributions)
- Generous annual leave entitlement of 36 days including bank holidays (pro-rata)
- Staff social events
- Monthly employee awards
- Free Parking
- Sick pay scheme
- Access to the employee assistance program
- A supportive and collaborative working environment
- Opportunities for professional development and growth
- A focus on work-life balance, with flexible hours available
About us
The Welby Group manages five GP practices across Lincolnshire, serving over 43,500 patients. We’re known for being forward-thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity, and a can-do attitude. We live by our values: Opportunity, Enthusiasm, Support, Innovation, Family, and Balance. If you’re looking for a place where you’ll be supported to grow and encouraged to try new things, we’d love to hear from you.
How to apply: If this sounds like your kind of challenge, please send us your CV and a brief cover letter explaining your relevant experience and why you’d be a great fit. You can apply via the button or email Cheila at [email protected] if you have any questions. We are an equal-opportunity employer and committed to creating an inclusive, supportive workplace for all.
Part-Time Receptionist in Coningsby employer: The Welby Group
At the Welby Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where your contributions truly matter. With generous benefits such as a robust NHS Pension Scheme, ample annual leave, and opportunities for professional development, we ensure our team members thrive both personally and professionally. Located in New Coningsby, our forward-thinking practices foster a culture of innovation and balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Receptionist in Coningsby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Welby Group. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can shine through in this role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your personality! When you meet the team, let your warm and friendly nature shine. Remember, they’re looking for someone who fits in well with their culture, so don’t be afraid to be yourself and share a bit about your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Part-Time Receptionist in Coningsby
Some tips for your application 🫡
Show Your Personality:We want to see your warm and friendly side! When writing your cover letter, let your personality shine through. Share a bit about why you love helping people and how you connect with them.
Tailor Your CV:Make sure your CV highlights your customer service experience. We’re looking for someone who can handle face-to-face interactions and phone calls, so emphasise any relevant roles you've had in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your cover letter explains your experience and why you’d be a great fit without rambling on.
Apply Through Our Website:We encourage you to apply via our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you won’t miss out on any important details!
How to prepare for a job interview at The Welby Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Part-Time Receptionist. Familiarise yourself with tasks like greeting patients, using appointment systems, and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your warm and friendly personality.
✨Brush Up on IT Skills
As the job mentions IT literacy, especially with Microsoft Office and SystmOne, it’s a good idea to review these tools before your interview. If you have experience with them, be prepared to discuss how you’ve used them in previous roles to support your team and improve efficiency.
✨Emphasise Teamwork and Flexibility
The Welby Group values teamwork and flexibility, so think of examples that showcase your ability to work well in a team and adapt to changing circumstances. Highlight any experiences where you’ve covered for colleagues or adjusted your schedule to meet the needs of the business.
