At a Glance
- Tasks: Be the friendly face that greets and supports patients every day.
- Company: Join a forward-thinking medical practice dedicated to patient care.
- Benefits: Generous leave, NHS pension, free parking, and professional development opportunities.
- Other info: Flexible hours with a focus on wellbeing and work-life balance.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22703 - 27749 £ per year.
Cliff Villages Medical Practice - Navenby & Waddington
The Role
Do you enjoy helping people? Are you friendly, approachable, and calm under pressure? Do you thrive in a busy environment where no two days are the same? If so, we'd love to hear from you. Come and join our welcoming team at Cliff Villages Medical Practice across our Navenby and Waddington sites and become the friendly face that greets and supports our patients every day.
As a Medical Receptionist, you will play a key role in delivering excellent patient care and customer service while supporting our wider clinical and administrative teams. Your duties will include:
- Greeting and directing patients
- Managing appointments using our clinical systems
- Handling telephone enquiries
- Processing patient information and documentation
- Supporting patients with queries and requests
- Signposting patients to the most appropriate services
- Liaising with GPs, clinicians, community teams, and secondary care providers
You will be the first point of contact for many of our patients, so a warm, professional, and compassionate approach is essential. We are considering full-time and part-time applicants to work Monday to Friday between 08:00 and 18:30.
Who Are We Looking For?
We are looking for someone who is:
- Experienced in customer service, ideally in a patient-facing or public-facing role
- Confident communicating both face-to-face and over the telephone
- IT literate, with Microsoft Office experience beneficial
- Experience with SystmOne desirable but not essential
- Able to work well within a busy, multi-skilled team
- Organised, adaptable, and able to work under pressure
- Friendly, professional, and compassionate
- Flexible to support holiday and sickness cover when needed
This post is subject to a satisfactory DBS check.
What We Can Offer You
- NHS Pension Scheme (23.7% employer contribution)
- Generous annual leave entitlement of 36 days including bank holidays (pro rata for part-time employees)
- Staff social events
- Monthly employee awards
- Free parking
- Sick pay scheme
- Access to our Employee Assistance Programme
- A supportive and collaborative working environment
- Opportunities for professional development and career progression
- A strong focus on wellbeing and work-life balance
Discover The Welby Group Difference
The Welby Group is a forward-thinking network of five practices across Lincolnshire, providing care to over 43,500 patients. We are passionate about delivering high-quality, patient-centered care while creating supportive workplaces where our teams can grow and succeed. Joining us means becoming part of an innovative organisation that is continually improving and evolving the way primary care is delivered. Our values - Opportunity, Enthusiasm, Support, Innovation, Family, and Balance - are at the heart of everything we do. The Welby Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Medical Receptionist in Waddington employer: The Welby Group
The Welby Group is an exceptional employer, offering a supportive and dynamic work environment at the Cliff Villages Medical Practice. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills while enjoying a collaborative culture that prioritises patient care. Located in the charming communities of Navenby and Waddington, employees benefit from a fulfilling role that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Waddington
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Welby Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Welby Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Welby Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Waddington
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Welby Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Welby Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Welby Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Welby Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Welby Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Welby Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
