At a Glance
- Tasks: Lead the EMEA End User Services team to deliver top-notch support and improve user experience.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Enjoy competitive pay, career development, wellness support, and global collaboration.
- Other info: Be part of a diverse culture where your ideas truly matter.
- Why this job: Make a real impact in a role that drives efficiency and sustainability in mining.
- Qualifications: Strong leadership skills and experience in end-user support environments.
The predicted salary is between 50000 - 60000 £ per year.
Location: Onsite (Glasgow)
What We Do
At Weir, we are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and sustainably. Our planet’s future depends on the transition to renewable energy, which can only happen with the metals and minerals our customers deliver. Together, we drive the shift to smart, efficient, and more sustainable mining.
Purpose of the Role / Business Impact
The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high-quality, consistent end-user experience across the region. You will lead and coordinate end-user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation. Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end-to-end user support experience, enhance service reliability, and contribute directly to business productivity and employee engagement.
What You’ll Do
- Lead and support the EMEA End User Services team across multiple locations to deliver consistent, high-quality service.
- Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.
- Standardise processes and ways of working to improve operational consistency and the end-user experience.
- Oversee day-to-day end-user support, including deskside support, incident management, and vendor coordination.
- Provide service performance data and insights, supporting KPI and SLA reporting.
- Maintain and improve knowledge content to support self-service and continuous improvement.
- Collaborate with regional and global peers to ensure aligned service delivery.
- Travel occasionally within EMEA to support team and operational needs.
- Actively promote zero-harm behaviours and a strong safety culture.
Must-Haves
- Demonstrated people leadership skills, including coaching, development, and engagement.
- Experience in End User / Desktop Support environments, with the ability to prioritise and manage workloads.
- Technical knowledge of Windows 10, Microsoft 365, SCCM / Intune, Active Directory, and end-user hardware.
- Strong communication skills, with the ability to explain technical information clearly to diverse audiences.
Nice-to-Haves
- Experience leading teams across multiple sites or countries.
- Familiarity with service delivery metrics such as KPIs and SLAs.
- Experience in manufacturing, mining, or complex corporate IT environments.
- ITIL Foundation certification and exposure to PC imaging, application packaging, or deployment.
Why join Weir?
We live our values: we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
End User Services Team Lead in Glasgow employer: The Weir Group
At Weir, we pride ourselves on being a global leader in mining technology, dedicated to fostering a sustainable future. As an End User Services Team Lead in Glasgow, you will be part of a collaborative and inclusive work culture that values safety, innovation, and personal growth. With competitive pay, career development opportunities, and access to global inclusion networks, Weir is committed to ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land End User Services Team Lead in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Weir Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Weir Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Weir Group!
✨Direct Apply to The Weir Group
Let's not forget to apply directly through the The Weir Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Services Team Lead in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Weir Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Weir Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Weir Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
