At a Glance
- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Competitive pay, career development, wellness support, and global collaboration.
- Other info: Be part of a diverse culture where your ideas matter.
- Why this job: Make a real impact on the future of sustainable mining.
- Qualifications: Experience in customer-focused administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Fixed-term contract
Location - Todmorden
Work Arrangement - Hybrid (5 days onsite initially, then 3 days onsite after 3 months)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
- Customer Service & Order Management: Provide proactive service to key external customers by handling inquiries, raising quotations within 24 hours, converting orders, and ensuring timely delivery. Daily tasks include answering calls, investigating quotations, processing orders, and maintaining strong orderbook management. Success means accurate, timely order processing and delighted customers.
- Collaboration & Communication: Work closely with the Supply Chain team and other departments to provide proactive progress updates and resolve customer issues efficiently. Build and maintain strong relationships with key accounts to improve customer satisfaction.
- Process Improvement & Compliance: Adhere to Weir Minerals Europe’s standard operating procedures and pricing policies. Support continuous development and adoption of new processes, guide colleagues, and contribute to global standardization efforts.
- Data & Financial Management: Maintain accurate Salesforce opportunities, improve customer master data quality, manage debtor accounts, and support billing plans including proforma invoices.
- Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.
What you’ll bring
Must-haves
- Proven experience in a customer-focused administration role with sales or internal sales skills
- Excellent communication skills, both written and verbal, with a dynamic and professional approach
- Commercial awareness with the ability to support profitability and work accurately under pressure
- Proficiency in ERP and CRM systems such as SAP and Salesforce
Nice-to-haves
- Experience working in a fast-paced, challenging environment with the ability to prioritize effectively
- Strong team player with self-motivation and the ability to work independently
- Previous exposure to mining or industrial sectors
- Ability to contribute positively to a collaborative and supportive team culture
Why join Weir?
We live our values: safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
Internal Administration Representative (Sales) in Todmorden employer: The Weir Group PLC
At Weir, we pride ourselves on being a leading employer in the mining technology sector, located in the vibrant town of Todmorden. Our hybrid work arrangement promotes a healthy work-life balance, while our commitment to safety and sustainability fosters a supportive and inclusive culture. With competitive pay, career development opportunities, and access to global networks, you will be empowered to make a meaningful impact in your role as an Internal Administration Representative.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Administration Representative (Sales) in Todmorden
✨Tip Number 1
Get to know the company inside out! Research Weir's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their work in sustainable mining.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and collaboration, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Weir employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how your skills match the job description perfectly. Let’s get you that interview!
We think you need these skills to ace Internal Administration Representative (Sales) in Todmorden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Administration Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make an impact in our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t hold back! Use clear and professional language in your application. We love seeing candidates who can express themselves well, both in writing and verbally.
Demonstrate Your Commercial Awareness:In your application, give examples of how you've supported profitability in previous roles. We’re looking for someone who understands the importance of commercial awareness, so share any relevant experiences that showcase this skill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Weir!
How to prepare for a job interview at The Weir Group PLC
✨Know Your Stuff
Before the interview, make sure you understand Weir's mission and how they contribute to sustainable mining. Familiarise yourself with their products and services, especially in customer service and order management. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
Since excellent communication is a must-have for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or improved customer satisfaction through clear communication.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to work under pressure and prioritise tasks, especially in fast-paced environments. This will align well with the expectations of the Internal Administration Representative position.
✨Emphasise Team Collaboration
Weir values teamwork, so be prepared to talk about your experiences working in collaborative settings. Share examples of how you've built relationships with colleagues or contributed to a positive team culture. This will demonstrate that you're not just a great individual contributor but also a team player.
