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- Tasks: Lead a dynamic team to deliver top-notch end-user services across EMEA.
- Company: Join a global leader focused on enhancing user experiences and productivity.
- Benefits: Enjoy competitive pay, career development, wellness support, and global collaboration.
- Other info: Opportunity for travel within EMEA and access to global inclusion networks.
- Why this job: Make a real impact by improving user support and driving operational excellence.
- Qualifications: Strong leadership skills and experience in end-user support environments required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Onsite (Glasgow)
Purpose of the Role / Business Impact
The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high‑quality, consistent end‑user experience across the region. You will lead and coordinate end‑user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation. Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end‑to‑end user support experience, enhance service reliability, and contribute directly to business productivity and employee engagement.
What You’ll Do
- Lead and support the EMEA End User Services team across multiple locations to deliver consistent, high‑quality service.
- Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.
- Standardise processes and ways of working to improve operational consistency and the end‑user experience.
- Oversee day‑to‑day end‑user support, including deskside support, incident management, and vendor coordination.
- Provide service performance data and insights, supporting KPI and SLA reporting.
- Maintain and improve knowledge content to support self‑service and continuous improvement.
- Collaborate with regional and global peers to ensure aligned service delivery.
- Travel occasionally within EMEA to support team and operational needs.
- Actively promote zero‑harm behaviours and a strong safety culture.
Must‑Haves
- Demonstrated people leadership skills, including coaching, development, and engagement.
- Experience in End User / Desktop Support environments, with the ability to prioritise and manage workloads.
- Technical knowledge of Windows 10, Microsoft 365, SCCM / Intune, Active Directory, and end‑user hardware.
- Strong communication skills, with the ability to explain technical information clearly to diverse audiences.
Nice‑to‑Haves
- Experience leading teams across multiple sites or countries.
- Familiarity with service delivery metrics such as KPIs and SLAs.
- Experience in manufacturing, mining, or complex corporate IT environments.
- ITIL Foundation certification and exposure to PC imaging, application packaging, or deployment.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team‑specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
End User Services Team Lead in Glasgow employer: The Weir Group PLC
Contact Detail:
The Weir Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Team Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to end-user services. We should focus on our leadership skills and how we’ve improved user experiences in past roles.
✨Tip Number 3
Showcase our technical know-how! Be ready to discuss specific tools like Windows 10 and Microsoft 365, and how we've used them to enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace End User Services Team Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of End User Services Team Lead. Highlight your leadership experience and any relevant technical skills, like your knowledge of Windows 10 and Microsoft 365. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving end-user experiences and how your past experiences align with our goals. Let us know how you can contribute to our team's success!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your people leadership skills. Share examples of how you've coached or developed team members in the past. We love seeing how you engage and inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Weir Group PLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and SCCM/Intune. Being able to discuss these tools confidently will show that you're ready to lead the End User Services team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached or developed team members, and be ready to share how you fostered engagement and collaboration.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators and service level agreements relevant to end-user services. Be prepared to discuss how you would use data to improve service delivery and user experience.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to communicate effectively with diverse audiences, so think about how you can make complex information accessible and engaging.